Jobs

Customer Experience Specialist (Polish Speaker)-Bloemfontein at DigiCert, Inc.

  • Job Type Full Time , Remote
  • Qualification Bachelors
  • Experience 1 year
  • Location Free State
  • City Bloemfontein
  • Job Field Customer Care&nbsp

Customer Experience Specialist (Polish Speaker)-Bloemfontein at DigiCert, Inc.

Customer Experience Specialist (Polish Speaker)-Bloemfontein

Job summary

  • We are in the market for a Customer Experience Specialist with professional working proficiency in Polish to join our team.
  • As Customer Experience Specialist (Polish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert’s validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria
  • This is a remote position.

What you will do

  • Review incoming application forms, validate and submit to DigiCert’s technical department
  • Engage with external customers and internal stakeholders via phone, live chat, video calls and email
  • Research customer organizations and verify contact details online
  • Identify, document and alert managers of customer-call trends
  • Execute DigiCert’s validation process according to our internal documentation
  • Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
  • Coordinate the implementation or scheduling of validation testing with affected departments and team members
  • Learn product features and gather customer requirements to confer with management
  • Determine validation objectives and standards with internal managers
  • Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
  • Process incoming and outgoing mail

What you will have

  • Professional working proficiency in Polish & English (essential)
  • 1+ years’ experience in a customer service or similar role
  • High school qualification (essential) and Tertiary qualification (advantageous)
  • Proven track-record in evaluating and mitigating risk
  • Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
  • Excellent written and verbal communication skills
  • Tool experience: Microsoft Office and other software applications

Method of Application

Interested and qualified? Go to DigiCert, Inc. on www.digicert.com to apply

Leave a Comment