Jobs

Service Level Specialist at The South African Breweries (SAB)

  • Job Type Full Time
  • Qualification Bachelors
  • Experience 3 – 5 years
  • Location Gauteng
  • Job Field Logistics&nbsp

Service Level Specialist at The South African Breweries (SAB)

Service Level Specialist

Key Roles and Responsibilities:

  • Lead customer centric focus of T2 Logistics
  • Drive Proactive Service Issue monitoring
  • Identify and resolve order management anomalies
  • Project Management -lead special projects Global and Local focused on reducing OOS, Refusals, Not On Day & NPS
  • Build Service Level reports and cascade to field teams
  • Manage daily Service Level targets and Customer Centric KPI’s
  • Work with BU Service Level Manager on target setting and cascading
  • Track and monitor leading indicators and drive exception management and problem-solving with stakeholders
  • Align systems, processes and master data to agreed business SLA’s
  • Process-improvement champion and capability training for Logistics downstream departments
  • Develop strong cross functional relationships with key internal stakeholders
  • Maintain and grow relationships with strategic group account senior leadership
  • Identify Tech Enhancements to ensure Customer Experience is maintained in the Delivery

Internal Excellence Programs (LCP):

  • BUSA Pillar owner for LCP – Order Management
  • Own and Grow Group Accounts processes through Global Toolkit implementation

Continuous Improvement:

  • Proactively identify opportunities for process optimization and cost reduction within the logistics function for Group Accounts.
  • Responsible for delivering on mode evolution expectations within Group Accounts
  • Stay updated on industry trends and Global Best Practices to drive continuous improvement in logistics operations.
  • Collaborate with external partners and industry experts to gain insights and benchmark performance.
  • Regularly review and analyse logistics data to identify areas for optimization and implement appropriate solutions.

Minimum Requirements:

  • Degree in Supply Chain Management/Logistics/Operations Management/Commerce or any relevant degree qualification
  • 3 5+ years hands on experience working in depot environment, 2 years + of which preferably at Depot
  • Strong working relationship with Commercial, Solutions and Data Management teams
  • Manager / Logistics Manager / Customer Services Manager /Planning Manager/ Inventory Manager level
  • Excellent interpersonal skills and ability to influence at all levels of the organization.
  • Result focused, with ability to set ambitious objectives; be proactive about initiatives outside the Service

Method of Application

Interested and qualified? Go to The South African Breweries (SAB) on wd1.myworkdaysite.com to apply

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