Key Roles and Responsibilities:

• Lead customer centric focus of T2 Logistics
• Drive Proactive Service Issue monitoring
• Identify and resolve order management anomalies
• Project Management -lead special projects Global and Local focused on reducing OOS, Refusals, Not On Day & NPS
• Build Service Level reports and cascade to field teams
• Manage daily Service Level targets and Customer Centric KPI’s
• Work with BU Service Level Manager on target setting and cascading
• Track and monitor leading indicators and drive exception management and problem-solving with stakeholders
• Align systems, processes and master data to agreed business SLA’s
• Process-improvement champion and capability training for Logistics downstream departments
• Develop strong cross functional relationships with key internal stakeholders
• Maintain and grow relationships with strategic group account senior leadership
• Identify Tech Enhancements to ensure Customer Experience is maintained in the Delivery

Internal Excellence Programs (LCP):

• BUSA Pillar owner for LCP – Order Management
• Own and Grow Group Accounts processes through Global Toolkit implementation

Continuous Improvement:

• Proactively identify opportunities for process optimization and cost reduction within the logistics function for Group Accounts.
• Responsible for delivering on mode evolution expectations within Group Accounts
• Stay updated on industry trends and Global Best Practices to drive continuous improvement in logistics operations.
• Collaborate with external partners and industry experts to gain insights and benchmark performance.
• Regularly review and analyse logistics data to identify areas for optimization and implement appropriate solutions.

Minimum Requirements:

• Degree in Supply Chain Management/Logistics/Operations Management/Commerce or any relevant degree qualification
• 3 5+ years hands on experience working in depot environment, 2 years + of which preferably at Depot
• Strong working relationship with Commercial, Solutions and Data Management teams
• Manager / Logistics Manager / Customer Services Manager /Planning Manager/ Inventory Manager level
• Excellent interpersonal skills and ability to influence at all levels of the organization.
• Result focused, with ability to set ambitious objectives; be proactive about initiatives outside the Service