- Job Type Full Time
- Qualification Bachelors
- Experience 3 – 5 years
- Location Gauteng
- Job Field Logistics 
Service Level Specialist at The South African Breweries (SAB)
Service Level Specialist
Key Roles and Responsibilities:
- Lead customer centric focus of T2 Logistics
- Drive Proactive Service Issue monitoring
- Identify and resolve order management anomalies
- Project Management -lead special projects Global and Local focused on reducing OOS, Refusals, Not On Day & NPS
- Build Service Level reports and cascade to field teams
- Manage daily Service Level targets and Customer Centric KPI’s
- Work with BU Service Level Manager on target setting and cascading
- Track and monitor leading indicators and drive exception management and problem-solving with stakeholders
- Align systems, processes and master data to agreed business SLA’s
- Process-improvement champion and capability training for Logistics downstream departments
- Develop strong cross functional relationships with key internal stakeholders
- Maintain and grow relationships with strategic group account senior leadership
- Identify Tech Enhancements to ensure Customer Experience is maintained in the Delivery
Internal Excellence Programs (LCP):
- BUSA Pillar owner for LCP – Order Management
- Own and Grow Group Accounts processes through Global Toolkit implementation
Continuous Improvement:
- Proactively identify opportunities for process optimization and cost reduction within the logistics function for Group Accounts.
- Responsible for delivering on mode evolution expectations within Group Accounts
- Stay updated on industry trends and Global Best Practices to drive continuous improvement in logistics operations.
- Collaborate with external partners and industry experts to gain insights and benchmark performance.
- Regularly review and analyse logistics data to identify areas for optimization and implement appropriate solutions.
Minimum Requirements:
- Degree in Supply Chain Management/Logistics/Operations Management/Commerce or any relevant degree qualification
- 3 5+ years hands on experience working in depot environment, 2 years + of which preferably at Depot
- Strong working relationship with Commercial, Solutions and Data Management teams
- Manager / Logistics Manager / Customer Services Manager /Planning Manager/ Inventory Manager level
- Excellent interpersonal skills and ability to influence at all levels of the organization.
- Result focused, with ability to set ambitious objectives; be proactive about initiatives outside the Service
Method of Application
Interested and qualified? Go to The South African Breweries (SAB) on wd1.myworkdaysite.com to apply
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