What you’ll do

Strategic leadership

• Develop and implement innovative content strategies and campaigns that deliver measurable impact for our internal communications clients
• Drive cluster growth by expanding existing client relationships and securing new business opportunities
• Identify and execute strategic collaboration opportunities within the Advertising & Content
• Marketing cluster and across Media24 divisions
• Pioneer “inside-out” communication approaches that align employee and customer messaging for maximum business impact
• Regularly review and refine cluster strategy to anticipate market trends and client needs

Client partnership

• Cultivate strategic client relationships built on trust, expertise, and consistent editorial and creative excellence
• Develop deep understanding of client businesses to provide content solutions that address core challenges
• Collaborate with brand teams to implement robust reporting routines and conduct strategic content reviews
• Proactively gather client feedback to ensure satisfaction and continuous improvement
• Lead RFP responses, strategic pitches, and new business proposals that showcase our unique value proposition

Operational excellence

• Oversee content operations to ensure production efficiency, quality standards, and resource optimisation
• Implement appropriate delegation frameworks that empower team decision-making while maintaining quality
• Ensure compliance with legal requirements and corporate governance standards
• Provide strategic reporting to senior leadership to support organisational decision-making
• Collaborate with commercial teams to monitor performance against budget and strategic objectives

Team leadership

• Build and develop a high-performing team of internal communications content specialists
• Implement effective performance management systems that drive accountability and growth
• Create a positive, collaborative work culture that embodies Media24’s values
• Mentor team members to develop their expertise and career progression
• Establish and maintain relationships with specialised freelancers and suppliers to enhance delivery capabilities

Thought leadership

• Position Media24 as an authority in internal communications through content creation, speaking engagements, and industry participation
• Stay at the forefront of internal communications trends, technologies, and best practices
• Represent the cluster at industry events to build visibility and credibility
• Drive integrated marketing solutions that deliver consistent messaging across employee and customer touchpoints

What we’re looking for

• Relevant Degree or equivalent in Journalism, media or related field
• Proven experience developing and implementing successful internal communications content strategies
• Strong leadership skills with the ability to inspire creative teams and drive performance
• Exceptional client relationship management capabilities
• Strategic thinking combined with practical implementation skills
• In-depth understanding of contemporary internal communications challenges and solutions
• Business acumen with a focus on growth and profitability
• Outstanding written and verbal communication abilities