Job Description

• To manage the team to deliver support sales growth in the organisation whilst adhering to sales processes and procedures to ensure compliance and reduce risk

Hello Future Sales Team Leader

• Welcome to FNB, the home of the #changeables.
• We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• To manage the team to deliver support sales growth in the organisation whilst adhering to sales processes and procedures to ensure compliance and reduce risk

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
• Provide sales support efficiencies and services in order to ensure retention of clients
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
• Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
• Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
• Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
• Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.

You will be an ideal candidate if you:

• Have minimum qualification of Grade 12
• RE5
• FSCA recognized NQF 4/ 5 recognized covering all product sub cats
• Experience in Commercial Insurance Products such as Group Funeral
• Must have at least 3 years’ experience as a Sales Team Leader plus commercial experience
• Have experience in sales coaching skills and ability to create a strong sales driven culture.
• Can build a team with high confidence to sell the required Ave Premiums and 100% Sales Quality.
• Must be able to work under pressure
• Performance track record for achieving targets
• Ability to communicate and engage with High profile clients
• Must have a clear credit record
• Class of Business: Long Term Insurance & Short-Term Insurance: Personal Lines

Experience in our product sub cats, and not working under supervision

• Group Funeral (Tier 1 Simple)
• Group Gap (Tier 1 Complex)
• Key Person (Tier 1 Complex)
• Group primary Health care (Tier 1 Complex)
• Business Credit Protection plan (Tier 2 Simple)

End Date: July 14, 2025