Job Summary

• Lead efforts to support and optimize operations and critical business processes across our Africa Regional Operations

Job Description

Accountability: RBB business support /enablement:

• Dedicated support for ARO Head of Retail and Business Bank for all matters relating to Operations
• Attendance of the RBB Exco & Execution Forums to maintain strong link with our business stakeholders and create prioritized packages of work to support front office.

Accountability: Effective Back Office Operations:

• Effective management of back-office operations to support the business and drive continuous improvement across all our markets.
• Maintain benchmarks on operational processes, cost and turnaround times across all our markets
• Optimize Front to bank Office ratio across our regional operations
• Consider alternative delivery models and regionalisation of key support processes

Accountability: Process Optimization and Efficiency:

• Standardization of critical processes and ongoing optimisation by driving automation and straight through processing
• Implementation of Gold standard processes across our regional operations

Accountability: Revenue productivity /upliftment:

• Driving revenue productivity/upliftment for the ARO RBB business

Accountability: Channel optimization:

• Working with the RBB Head of Distribution to drive the optimization of the channels and channel mix
• Maintain benchmarks on Channel efficiency across all our markets

Accountability: People Management:

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development:

Accountability: Governance and Risk Management:

• Ensure the fulfilment of all required governance/oversights activities, including tracking and reporting
• Managing all risks applicable in line with the Enterprise Risk Management Framework (ERMF)

Minimum Experience requirement:

• 3-5 Years – Experience in a similar environment at executive management level
• At least 10 years’ experience in banking operations

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: July 10, 2025