Job Description

• Our client is South Africa’s leading supplier of perspex and polymer products, serving diverse industries ranging from events and exhibitions to architecture, agriculture, food production, and large-scale lighting installations.
• They are seeking an experienced Internal Sales Manager to join their team. In this role, you will manage a small team, fostering a dynamic, high-performance environment and strong team morale.
• We are looking for a manager who thrives in fast-paced, high-performance businesses, with a meticulous eye for detail and a systems-oriented mindset.
• Ideally, your background will be in the manufacturing or production sector—such as chemicals, lubricants, or engineering—with proven experience collaborating across departments like finance, production, logistics, and more.

Responsibilities:

• Seek opportunities to upsell products and services to existing accounts.
• Nurtures working relationships with clients throughout the project cycle.
• Tracks client’s processes and provides prompt assistance when needed.
• Designs and executes solutions tailored to client needs.
• Leads and handles complex accounts. Ensures compliance with company policies and follows ethical standards.
• Manages client expectations and ensures delivery of client requests.
• Supervising day-to-day operations in the customer service department.
• Managing the approved budget of the customer service department.
• Exceeds client expectation by anticipating needs and working to resolve potential issues before they become problematic.
• Utilizes various forms of tools and technology to deliver an unprecedented client experience.
• Maintains contact with all the members of a team who provide client satisfaction to ensure that goals are being met.
• Continually challenging standard operating procedures with the aim of identifying a better way of working
• Ensures that client expectations are continuously met by those responsible for providing customer service.
• Takes over escalated telephone calls to work toward issue resolution with the client.
• Follows up with clients once action has been taken to ensure that all issues were resolved.
• Manages the team of individuals responsible for providing customer satisfaction.
• Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones
• Represent the marketing team to cross-functional groups including product management, sales, or customer support.

Requirements

• Excellent interpersonal skills
• Outstanding written and verbal communication skills
• Detail and goal oriented.
• Proven critical thinking and problem-solving skills
• Project management certification desired (e.g., CSM, APM).
• Proficiency in Microsoft Office and customer service software.
• Excellent leadership skills.
• Willing and able to work with clients committedly to resolve issues.
• Intimate understanding of traditional and emerging marketing channels.
• Professional judgment and discretion that comes from years of experience in the field.
• Analytical skills to forecast and identify trends and challenges.
• Familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.
• Demonstrable experience in marketing together with the potential and attitude required to learn.
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate.
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends).
• Experience in setting up and optimizing Google Adwords campaigns.
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets.
• A sense of aesthetics and a love for great copy and witty communication.
• Up to date with the latest trends and best practices in online marketing and measurement.

Benefits

• Competitive Basic Salary
• One Friday afternoon per month off after successful probation period of 6 months.