Job Description

• Our client is looking for highly motivated, independent, and empathetic customer consultants to grow their business within the South African market.
• Our client is well established and are a small team with big ambitions: You’ll be joining their team with offices in Johannesburg, working in a close-knit, start-up environment.
• You will be responsible for guiding your customers through the full journey, from the first step (a detailed telephonic conversation) until they are 100% satisfied with their product.
• You will be given continuous coaching, support, and the tools you need to thrive, as we scale our South African business from start-up to market leader.

Requirements

Your responsibilities:

• Provide the customers with detailed telephonic consultations, understanding the customer’s needs and lifestyle
• Develop individual solutions based on the requirements of the customer
• Provide knowledge and in-depth advice for hearing loss and hearing aids
• Schedule appointments with customers and the partner providers (audiologists)
• Build strong, trusting relationships with the customers and partner providers
• Offer support, encouragement and troubleshooting throughout the customers’ entire hearing journey
• Between 1-3 years background in healthcare or other consumer-facing sales (e.g. tourism, healthcare tech sales)
• Previous experience meeting sales targets/goals/KPIs
• Having the ability to sell while offering empathy and care
• A desire to make an impact through both selling and customer service

Benefits

• Base salary of R25 000 plus commission
• Hybrid role: 1 day in office (Sunninghill)
• Purely telephonic role, the network audiologist sees customers in person for clinical testing
• Working hours: 3 week per month early shift which is 8am to 5pm; 1 week per month late shift, 10am to 7pm; required to work one Saturday per month 9am to 1pm, and receive one half a day off in the week to compensate for the Saturday shift