Responsibilities:

• Register claims and appoint assessors
• Manage claims in terms of claims SLA
• Make decision regarding merit – indemnify or not
• Negotiate settlement
• Manage the salvage process (motor & non-motor salvage)
• Detection of fraud and management of fraudulent indicators
• Keep the operational system updated
• Provide thorough and timeous feedback to the relevant parties
• Complaint’s resolution

Skill sets required:

• Matric
• NQF Level 4 – Full qualification (short-term insurance) as set by regulation
• Regulatory Examination Level 5 successfully completed
• Minimum 3 years’ claims handling experience (both commercial and personal lines)
• DOFA confirmation from FSCA
• Good verbal and written communication skills
• Negotiation skills
• Client service driven
• Results & detailed orientated
• Interpersonal skills
• Team player
• Good time management skills (planning and organising)