Specific Role Responsibilities

• Ensuring that the Branch maximizes gross profit and ensures unit sales, Rand sales and 2nd gross targets are met.
• Working closely with the F&I Manager to ensure that all financial and insurance requirements are adhered to.
• Stock and Asset Management – ensuring that stock and cash is managed accordingly.
• Oversee day-to-day operations of the branch, including sales, customer service, inventory management, and financial performance
• Lead and manage the branch team, ensuring all staff are motivated, trained, and achieving their targets
• Ensure high levels of customer satisfaction by maintaining excellent service standards and resolving escalated customer issues
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Communicating all procedural requirements to branch staff and ensuring implementation thereof.
• Ensuring that required reports are submitted timeously.
• Meeting with all staff at least once a month to discuss month end results, local marketing activities, business opportunities, weaknesses and ways to counter them.
• Ensuring that all F&I administrative functions and compliance are efficiently carried out by branch staff.
• Ensuring that all branch staff are trained on internal courses as well as on the job training to maximise efficiency and productivity.
• Carrying out performance appraisals as required.

Qualifications and Experience

Minimum Experience:

• 3 years experience in a managerial role within the automotive industry, preferably in a used car dealership setting

Minimum Qualification:

• Grade 12
• NCA qualification

Minimum Requirements:

• A valid Driver’s License
• Willingness to work flexible hours, including weekends and holidays as required
• Computer literate
• An understanding of the compliance governing the retail industry would be an advantage
• Knowledge of the area’s most spoken languages an advantage.
• An understanding of Auto Pedigree products and services.