Key Responsibilities:

• Active involvement in management of all aspects of the J.C. Le Roux Tasting Room guest experience and service excellence.
• Conduct tastings, tours, and presentations on Sparkling Wine Tastings.
• Active involvement in the promotion and sales of destination offerings, experiences, and products.
• Assist the Operations Manager in the implementation of functions and events.
• Collaborate with Brand Marketing to assist in the creation of a consolidated 12 to 18-month Brand Home business plan.
• Implement the Integrated Brand home consumer engagement plan and activation strategies to achieve consumer engagement and to create memorable experiences.
• Support management through active involvement in the development of new revenue streams to optimize profit.
• Assist to reach awareness, sales, and visitor scores.
• Drive database and wine club sign-ups.
• Assist with the management of brand home ongoing and annual maintenance and gardens – ensure the exterior and interior is set up correctly and maintained to enhance guest experience.
• Assist with Brand Home external and internal health & safety audit compliance.
• Assist to initiate, motivate, and manage brand home interior and exterior upgrades.
• Assist the Operations Manager and Destination Manager in the implementation of quality systems procedures.
• Drive efficiencies and maintain operational excellence.
• Ensure effective stock and cash handling and minimizing losses.
• Involved in daily banking and cash floats.
• Responsible for general administration, procurement, and assist with budgeting.
• Assist with the management of the brand home stock of products, souvenirs and all items needed to offer all the brand home activities.
• Responsible for the training of the temporary staff.
• Assist to ensure effective brand home staff communication and positive motivation levels.
• Manage the Shopify and Online Sales account.
• Manage the Orders @ email account.
• Conducting all stock takes timeously.
• Management the office rosters as per the business needs.
• Responsible for all IT related duties.

Education & Experience:

• A relevant and recognized hospitality qualification in hospitality, tourism, or event coordination
• CWA (Cape Wine Academy) Certificate will be advantageous.
• Experience in the wine industry will be an advantage.
• Understanding of, and experience in the hospitality and events industry, preferably in a premium wine environment.
• Proven sales experience will be an advantage.
• Ability to work independently and cope under pressure.
• Proven administrative experience including strong literacy and numeric ability.
• Strong organizational skills. Experience managing multiple priorities and changing environment.
• Proven track record of delivering results against defined targets.
• Exceptional customer service and sales aptitude.
• Ability to work independently and creatively, pre-empting, and problem-solving issues as needed.
• Possess excellent communication skills, friendly, approachable, and professional when dealing with visitors and staff in person, over the phone, or in writing.
• Willing to work on weekends or public holidays and overtime when required.