Key Accountabilities:

• Contribute to (technical) submissions for Departmental Strategy in alignment with Corporate Plan and Target operating model.
• Perform system installations and configurations as well as testing and commissioning of system functionality to deliver on customer needs.
• Install workstations as per client needs (Edit, Production, On-air) in line with software manufacturer hardware specification.
• Ability to install a playout workstation in any SABC studio or facility.
• Install servers as per software manufacturer hardware specification.
• Implement system upgrade plans, for Broadcast Systems (Playout, production and music Scheduling) remote connectivity and System Antivirus Software.
• Perform the implementation of CAPEX projects by performing the required installations, configurations and system testing.
• Prepare OPEX motivation and OPEX motivations for approval to ensure operational requirements (spares holding, equipment repairs and maintenance) are addressed.
• Asset management tracking and transfers. Updated Asset Register maintained as per Company Asset Management policy. The Implementation of preventative and corrective system maintenance.
• Agreed % of broadcast system availability and facilities for all SABC regions.
• Above average rating on SLA (internal stakeholders).
• Adhere to service delivery standards.
• Systems, equipment, processes and workflows, in line with SABC technical & operational broadcast standards.
• Execute their delivery of technical tasks (installation and configuration of workstations, servers, databases) to their completion on time and within agreed specifications.
• Ensure standardization across areas of responsibility which are in line with departmental SOP’s and company policies.
• Provide input to update technical documentation.
• Technical inputs & specifications to support procurement of correct equipment and software.
• Perform standby as and when required.
• Prevention of re-occurring faults and system downtime.
• Follow up on reported faults and communicate fault resolution timelines to client.
• Provide input to update fault SOP.
• Have the ability to communicate and diagnose faults with regional technicians.
• Submission of ad-hoc fault reports detailing steps taken for fault resolution.
• Daily and monthly reporting of faults, tasks, risks, red flag escalations and status progress of deliverables
• Monthly report of maintenance and repairs conducted.
• Accurate monthly reporting system downtime detailing, downtime, reasoning and missed advertising (recon) and deliverables (maintenance, repairs, system health and tasks).
• Provide standby reports as per time management policy.
• Prevention of on-air technical faults to less than agreed SLA % and system availability % (Target systems availability is 99.997%)
• Ensure functional, streamlined and reliable systems.
• Daily proactive system health checks against checklist & replacement of faulty components and corrective actions on failed processes.
• Daily assessment of system through logs (database errors, system restarts, etc.) and system checks.
• Daily backup of all radio\ TV broadcast production and music scheduling system (database, audio, system configurations) in line with broadcast continuity.
• The Implementation of preventative and corrective system maintenance.
• Compliance of maintenance with manufacturer specifications & system requirements.
• Understand Broadcast workflows and technical drawings.
• Effective technical support to users in order to reduce downtime.
• Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems and broadcast studios).
• Ensure virus free, secure, functional, streamlined and reliable Broadcast Systems.
• Assist (when required) with rigging of broadcast systems & edit facilities, ensuring the functionality and subsequently dismantling of the complete infrastructure without existing facility disruptions.
• Support (when required) all Outside Broadcast infrastructure in order to operate and adhere to technical, operational and safety specifications, functional facilities for successful recording, production and broadcast
• Correct configuration & testing of systems and equipment (software) to ensure less than agreed % of technical on-air faults and system standardization across the playout and production system environment.
• Create and maintain User groups (rights) as per client requirements.
• Create and maintain system users as per IT security policy.
• Create and maintain system categories as per user requirements and in compliance with system storage.
• Ensure security updates tested and then applied.

Minimum Requirements:

• 3 Year National Diploma (S4) in Electrical Engineering (Light Current) or Computer Studies with Information Systems. NQF6 minimum.
• Minimum 1 years technical experience.
• Driver’s license.
• The following certification will be advantageous: BTech or Bachelor’s Degree; IT Certification (A+ or N+), SQL Database Administration.
• Must be willing to work irregular hours and enter into an overtime agreement to perform standby as and when required as per SABC Time Management Policy once you have acquired the necessary skills.