Key Responsibilities:

• Plan, implement, and manage IT projects involving Microsoft 365, SharePoint, Azure, Entra ID, and Intune.
• Provide Level 3 support to clients via telephone, email, and remote tools to diagnose and resolve complex technical issues.
• Troubleshoot and resolve issues related to PCs, laptops, switches, DNS, routers, network connectivity, and peripheral devices.
• Collaborate with other engineers and team members to ensure efficient service delivery and knowledge sharing.
• Maintain documentation for client systems, projects, and configurations.
• Participate in a rotating weekly on-call schedule for after-hours support.

Qualifications:

• 5+ years of experience in a technical support or systems engineering role.
• Strong proficiency with Microsoft 365 administration, SharePoint Online, Azure AD/Entra ID, and Microsoft Intune.
• Solid understanding of networking fundamentals
• Excellent project planning and execution skills.
• Outstanding communication and problem-solving abilities.
• Industry certifications such as Microsoft 365 and Azure are a plus.