Minimum requirements

• Diploma or certificate/Tertiary qualification in information systems/business (preferred)
• SAP RETAIL Certification (preferred)
• Experience in RETAIL and Supplier Relationship processes, SAP Master Data, Integration experience and CIC (essential)
• Good understanding of SAP Pricing and Promotional activities in Retail environment (essential)
• Experience in writing high quality ABAP functional specs, SAP PI specs (essential)
• Candidate must have good analytical, problem solving/debugging skills, and good oral and written communication
• Computer literate: MS Office (essential)
• Minimum of 3 years SAP RETAIL experience (functional analysis, implementation and configuration experience ) – (essential)
• Minimum of 3 year working on medium to high profile projects (essential)
• Experience in a retail support environment (preferred)
• Knowledge of Middleware, SAP PI and integration with non-SAP systems (essential)
• Minimum of 3 years EDI project or rollout and implementation experience (working with Business, External clients -3rd parties and Suppliers, integration platform solutions experience, Supplier Portal/Website requirement management)

Competencies

Effective Communication

• Presenting and Communicating information – Speaks fluently; expresses opinions, information and key points of an argument clearly
• Produces written material that is complete, clear, correct and logically structured.
• Avoids the unnecessary use of jargon or complicated language
• Providing the status of the team’s progress to applicable stakeholders

Problem Solving

• Analyses information to help solve problems that arise.
• Notices when a trend is developing that needs to be corrected.
• Will ask questions when not sure
• Demonstrates the technical knowledge to effectively carry job responsibilities.
• Develops knowledge through personal development
• Comes up with new ideas or ways of doing things. Learning and Researching

Proactive and Accountable

• Achieving personal work goals and objectives – Accepts new and more difficult tasks with enthusiasm and is willing to go the extra mile when necessary.
• Identifies certain of own development needs and makes the most of developmental or training opportunities
• Adapting and responding to change – Does not mind when tasks change at the last minute.
• Adapts behaviour to suit different people or situations.

Inspiring leadership

• Deciding and Initiating
• Preparing evaluations / performance feedback for team members
• Attract, Develop and Retain Staff Component
• Adheres to principles and values
• Coping with Pressure and Setbacks
• Relating and networking
• Working with people

SAP Retail and EDI Service Delivery

• Provide high class functional consulting services for SAP Retail and EDI related projects and enhancements
• Assist SAP RETAIL Capability Lead & SAP RETAIL Solution Architects where and when required
• Monitor production support calls regularly-assign/follow up with the team
• Empower new team members (KT sessions, upskilling, induction etc.)
• Analyse trends, establish the cause of repeated incidents and recommend resolutions (root cause) or procedural process changes
• Ensure consistency, completeness and clarity on own deliverables and their acceptance
• Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated
• Provide second level incident support to the business by analysing and clarifying the issue and resolving issues within the agreed service agreement (SLA)

Knowledge Management & Transfer

• Knowledge creation and storage. e.g.: Document all new/changed processes/activities, configuration and other SDLC documentation and store on the knowledge management server
• Knowledge dissemination from team lead to team and within team
• Facilitating and enabling mentoring from the BUILD team to the RUN team
• Facilitating and enabling handovers from the BUILD team to the RUN team

Process Optimization

• Ensure high quality work processes to ensure a high-quality solution
• Create re-usable solutions and processes that can save time, efforts and result in better quality
• Improve and ensure business compliance to process and procedures
• Adhere to, support and improve change control, change request and document management policies
• Ensure Operations support report and Production support calls report is produced on weekly basis

Delivering results and meeting customer expectations

• Always works to the required standard and consistently achieves work goals
• Monitors own and team’s workload and manages deliverables accordingly
• Ensure alignment across SAP Modules and non-SAP systems.
• Facilitating the discussion and resolution of design / programming issues / functional issues with the business/SDM/IT stakeholders as appropriate

Closing date: 4 July 2025