MAIN RESPONSIBILITIES

SALES

• Ensure sales and GP targets are met.
• Sell stock to customers.
• Source stock internally to complete customer orders.
• Maintain a clean back-order report
• Follow up on back orders to ensure client obtains their stock timeously.
• Arrange timeous delivery of products with internal or external transport providers.
• Source sales opportunities through inbound lead follow-up, telesales, outbound cold calls, and emails.
• Manage and maintain pricing in line with the company pricing requirements.
• Analyse customers’ sales history on system and identify sales opportunities.
• Grow existing customer- and new customer base.

CUSTOMER SERVICE

• Always maintain a high level of customer service standards with internal and external customers.
• Ensure accurate and timeous communication with Internal customers (Debtors, Procurement, other branches)
• Resolve customer queries timeously
• Provide daily feedback to customers on back orders and out-of-stocks.
• Communication of customer credits to operations to ensure timeous collection.
• Communicate to customers as required.
• Pricelists
• Discontinuation of stock
• Promotional stock
• General notifications

ADMINISTRATION AND REPORTING

• Prepare quotes, sales orders, and invoices timeously and accurately.
• Ensure the efficient and timeous processing of customer orders.
• Advising stock availability to customers.
• Arranging stock from other branches / procurement if insufficient stock is available.
• Communicate pipeline orders or “out of the ordinary” purchases to Branch Manager and Procurement.
• Ensure accurate payment is received from COD customers as per COD procedure before stock is released.
• Facilitate credit card/EFT or cash payments.
• Ensure data systems are accurate and always updated.
• Ensure customer information is accurate on system.
• Review credit limits and request payments as required, ensuring continuous communication to Debtors department.
• Obtain Credit applications.
• Assist with any other sales related tasks as required by the Office Supervisor or Branch Manager.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Take reasonable care for the health and safety of themselves of other persons.
• Co-operate with the employer to enable prescribed duties or requirements to be complied with.
• Carry out any lawful order given and obey the health and safety rules and procedures.
• Report any unsafe or unhealthy situation to the employer.
• Report any incident to the employer.
• Comply with health and safety processes.
• Participate in any Integrated Management System activities as required.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures.
• Always maintain a high level of customer service levels standards.
• Ensure the Sales Department maintains and complies with standards of health and safety, and hygiene always.

Requirements

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications.

EXPERIENCE

• 1 years’ experience in a similar position.
• 3 years’ experience in a sales environment