Duties & Responsibilities

Operational Delivery:

• Maximising operating profit through using planned maintenance where it is more effective than alternatives. (A possible measure of success might be ‘number of planned jobs verses the total number of jobs’ in a week or month)
• Maximising equipment reliability through using planned maintenance most effectively. (A possible measure of success might be ‘how long each piece of equipment ran at full design capability after planned maintenance was done’
• Maximising equipment availability through most effectively using planned maintenance. (A possible measure of success might be ‘lost production time due to planned maintenance per week or month’.
• Execution of the daily, weekly, weekend and annual overhaul planning activities for the client’s building and associated areas.
• Develop, maintain and improve the Maintenance Planning and Scheduling processes
• Review the full extent of maintenance work needed to conduct the relevant Preventative Maintenance, Proactive Maintenance and Continuous Improvement activities on Huawei plant and equipment
• Establish cost and time estimates of planned maintenance work
• Ensure all necessary parts, equipment, services and documentation to perform the maintenance work are readily available at time of use
• Continually improving planning, scheduling, data management and job reporting systems to increase planning effectiveness and efficiency
• Collaborate with maintenance stakeholders to schedule resources for the most effective production and maintenance outcomes
• Proactively work with the departmental leadership teams to ensure the effective execution of all required maintenance activities.
• Drive Daily Toolbox meetings
• Updating of Contractor Movement Board
• Ensure maintenance tool time is maintained above an agreed target, as set out in KPI’s
• Ensure accurate and timely Maintenance performance reporting.
• Reviews maintenance from previous night to determine what tasks are “open, closed or deferred”
• Maintains a planning shift turnover report
• Maintains maintenance planning fleet mod status by adding new EOs, updating accomplished EOs, and verifying parts to schedule EOs.

Service Delivery Management:

• Undertake work tasks as allocated by the Maintenance Manager
• Report all safety hazards or workplace injury/illness to Maintenance Manager immediately
• Advise the Maintenance Manager of any unplanned absence from work immediately
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
• Take responsibility for one’s own performance
• Promote TFS’s & the client’s image and corporate citizenry through deliberate and co-ordinated activities

Customer Focus:

• Attend and complete all required company training
• Assist in implementing and maintaining the quality management system by reporting quality problems as they arise
• Other duties as directed
• Ensuring performance requirements are met (SLA’s and performance management)
• Update and Maintain an accurate record of all maintenance documentation, warranties, licences
• Establish and maintain a good working relationship with the management and staff.
• Ensure compliance with regulatory and health and safety requirements.
• Collaborate with suppliers, and contractors to ensure customer needs are met.
• Work with teams to develop and maintain a customer-focused attitude toward activities
• Interact with clients to provide and process information in response to enquiries, concerns and requests about services
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all client queries timeously or escalate when necessary
• Follow up and follow through on all escalated queries timeously
• Manage conflict