Role Purpose/Business Unit:

• The role is employable in corporate security ops.
• In an environment where analysing cases highlighted either by the fraud control system or other data points as potential fraud and prevent/ stop fraud from causing financial/ reputation damage to Vodacom SA.
• Should be willing to work standby, including night standby.
• This role requires good persuasive skills to get the required feedback on escalated cases Desktop analysis, read call records and establish interlinkages.

Your responsibilities will include:

• To manage the system effectively and efficiently with competency so that all flaws and irregularities are curtailed.
• Follow procedures to prevent and detect potential economic losses.
• To analyse data to identify fraud and recommend preventative measures – open fraud dockets when necessary.
• To maintain relations with internal and external sources with a view to sharing fraud intelligence.
• To react proactively to internal and external stakeholders.

Core competencies, knowledge, and experience:

• Online shop knowledge
• Fraud management knowledge
• Professional ethics
• Awareness of legislation
• Communication
• Presentation
• Interpersonal skills
• Assertive
• Maintain confidentiality
• Integrity
• Team player and ability to work independently
• Analytical
• Investigative skills
• Planning and organising
• Writing and reporting skills

The ideal candidate for this role will have:

• Matric or NQF4 (essential)
• Graduate in technology stream (desired)
• 2 – 4 years of experience in telecoms industry, should have worked on fraud management system, good knowledge of billing system (desired)

Closing date for Applications: 8 July 2025.