Purpose Statement
To contribute towards the enhancement of the Business Support Centre’s customer experience and operational strategy through:

• Developing and interpreting business strategy and determining innovative solutions that will support strategy implementation
• Identifying areas of business efficiency and design, and working with relevant stakeholders to implement/improve solutions and achieve business excellence
• Identifying, enabling and maintaining strategic partnership opportunities with internal and external organisations that will enhance Capitec’s business offering
• Supporting senior management and department heads in activities related to strategy, structure and process improvement with focus on delivery and problem-solving, with the client experience in mind
• Serving as a conduit between operational and technological enablement teams within the context of the Business Support Centre (contact centre)

Experience
MINIMUM:

• Minimum of 5 – 7 years’ experience within financial services, contact centre or retail environment
• Proven experience in the development of new business cases/concepts/ideas
• Proven experience in building and managing business / partner relationships
• Proven experience in converting strategy into impactful business outcomes
• Proven experience in interacting/engaging and transferring knowledge effectively, to a wide range of Internal & external stakeholders, up to senior management level

IDEAL

• 5+ years’ experience in financial services/consulting/contact centre

Qualifications (Minimum)

• Honours Degree in Commerce or Business Management

Qualifications (Ideal or Preferred)

• Masters Degree in Business Administration

Knowledge
MINIMUM:

• Understanding of Financial Services products and services
• Commercial business knowledge
• ‘Start up’ type techniques and processes
• Applying innovative and creative concepts into a practical commercial environment
• Business research techniques and models
• Strong Excel, Word, PowerPoint and Outlook capabilities
• Basic understanding of relevant legislation
• Data and analytics

IDEAL:

• In-depth industry knowledge, specifically in relation to developments (banking of the future, as well as opportunities directly or indirectly related to banking)

Skills
Interpersonal & Relationship management Skills

• Management skills
• Problem solving skills
• Researching skills
• Strategic Thinking Skills
• Conditions of Employment
• Clear criminal and credit record