Key Purpose of the role

• To oversee the development and delivery of learning programs for Retirement Funds in response to the Business Units strategic objectives as well any needs from Project that are underway. The position is responsible for the day-to-day training requests, within the Retirement Funds business unit. The administrative duties, record keeping of training conducted in preparation for the submission of the workplace skills plan and annual training registers. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to adhere to the training principles and follow the end-to-end training cycle keeping focus on innovative ways to deliver training. The incumbent will be responsible to design and develop learner guides, tools, and assessments and ensure continuous improvement, to learning content and delivery.

Areas of responsibility may include but not limited to

• Presenting training courses and monitoring training results
• Design and develop learning programs and assessments
• Follow the end-to-end training cycle, ensure the evaluation process is conducted thoroughly to ensure improvement and growth
• Respond to training requests from internal stakeholders; communicate effectively with clients to ensure client expectations are met.
• Prepare training schedules, book training room, ensure the administrative work before, during and after learning interventions are done promptly and accurately
• Develop and maintain excellent business relations with internal and external parties.
• Prepare monthly training reports for departmental head and other forums
• Provide coaching and assist management on effective tools to upskill and develop their workforce
• Train, facilitate, workshop as required based on the need analysis

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Analytical and problem-solving skills
• Good written and verbal communication
• Customer Focus
• Interpersonal savvy
• Innovation
• Integrity
• Attention to Detail
• Planning, prioritizing, and organizing
• Teamwork/collaboration
• Stress tolerance

Education and Experience

• ETDP / HR related qualification NQF level 5 or similar
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• 2 – 3 years retirement funds, umbrella fund experience – Essential
• Experience in training analysis, content design, facilitation, assessment, and feedback
• MS Office – Advanced
• Reporting