Purpose of the Job:

• To design and apply research techniques to gather, process and analyse insights. Gather insights through conducting relevant market and bespoke research. Identify market conduct trends, write reports and present research findings to various stakeholders. The person will also conduct relevant international benchmarking research taking into account behavioral insights techniques. The person will also be responsible for conducting fieldwork research such as mystery shopping when required. The person appointed to this position will report directly to the Senior Manager: Economic and Market Risk Analysis.

Key Performance Areas:

• Assist the department in designing and applying research techniques to gather, process and analyse insights.
• Gather primary data using questionnaires, surveys, and interviews amongst other methods.
• Conduct mystery shopping research, conduct surveys and other relevant fieldwork.
• Conduct relevant international benchmarking research using various sources of information.
• Record findings, analyse and interpret patterns and trends.
• Assist with monitoring and analysing financial consumer sentiments from online and social media platforms.
• Write research proposals, reports and present research findings and observations.
• Engage and collaborate with colleagues from other teams (various internal stakeholders) as required to deliver joint projects and/or generate new insights.
• Perform such other tasks necessary or desirable to enhance the performance of the department.

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach; problem analysis; information gathering; oral and written communication skills; good presentation skills, good interpersonal skills and emotional intelligence; ability to work in a team, ability to work independently with minimal supervision, innovative and strategic thinking. Willingness to learn from and transfer knowledge and skills to colleagues; and to work after hours when required.

Requirements

• A bachelor’s degree in behavioral economics, Marketing, or related fields of study with at least 5 years working experience related to research. A relevant postgraduate degree would be an added advantage. The candidate must also have sound understanding of research methodologies and demonstrable experience in designing and applying research techniques.

Closing Date: 26 June 2025