Job Description

• To proactively direct the Service Lifecyle management of large and complex customer facing business IT owned and consumed services, comprising relevant business services, applications, systems, vendors, and dependencies.
• Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives e.g CMDB, UTR and ITSM reporting.
• Facilitating and administering committees and forums relating to Services resilience e.g CAB, Business Unit Always On forum and Business Unit production meetings. Management of special projects relating to service resilience practices across the Business Unit.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required

• Delivery Enablement
• Technology
• 2 – 5 years
• Experience in leading service management processes for large and diverse portfolios. Proven knowledge and application of ITSM practice
• 2 – 5 years
• Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework
• 2 – 5 years
• Have knowledge of domain operations, understanding of ecosystems, suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.

Additional Information
Behavioural Competencies:

• Assertiveness
• Collaboration
• Articulating Information
• Challenging Ideas
• Developing Strategies
• Directing People
• Empowering Individuals
• Establishing Rapport
• Exploring Possibilities
• Providing Insights
• Resolving Conflict
• Showing Composure
• Upholding Standards

Technical Competencies:

• ITIL4
• Information Security Management
• IT Risk Management
• Knowledge of Banking & Financial Service
• Service Level Management
• Crisis management
• ITSM
• Lifecycle management