RESPONSIBILITIES:

• Treat the customer in such a manner that a high level of confidence is developed.
• Operate a customer friendly concern resolution process.
• When a customer has a complaint, do not try to win the arguments and thereby risk losing the customer.
• Welcome the customer by name; demonstrate a personal interest in the customer and his requirement/concerns.
• Listen carefully to all customers wants, requirements and concerns.
• Complete job card in detail.
• Agree with the customer his 3 main areas of interest: Total Repair content, Total repair cost (labour and parts), Repair completion time
• Have the customer sign the repair order/quotation
• Ask the customer to tick in the repair order his method of payment.
• Arrange for customer care.
• Allocate all work on a daily/weekly basis
• Fully utilise the workshop capacity by correctly operating the workshop planning board.
• Ensure that the objective time per repair order is used for planning purposes.
• Perform a close follow-up of repair order processing and completion in the workshop to ensure meeting customer promises on completion times.
• -Give advice on the repair order content and customer wants to the mechanic/workshop foreman as appropriate.
• Work in close co-operation with the parts store to assist achieving a high level of parts availability and conduct a follow-up system for missing parts (workshop planning board).
• Ensure that customers are kept up to date on the progress of their repairs.
• Reduce Work in Progress to a minimum on a daily basis.
• Ensure technicians time worked and sold is captured daily.
• Ensure all warranty and Product Improvement Programmes are carried out timeously.
• The Service Advisor should specifically check the appearance and function of all repaired vehicle (Ag Equipment washed and cleaned).
• Ensure that all promises given to the customer are fully met.
• As soon as the vehicle is ready the Service Advisor should call the customer and inform him about immediate vehicle availability
• Explain to the customer the work done on the vehicle / equipment.
• Accompany the customer to the cashier for paying the cash sale invoice

REQUIREMENTS:

Education:

• Min: Grade 12
• Ideal: Automotive apprenticeship

Experience:

• Previous experience in a similar role will be advantageous.