Responsibilities:

Sales

• Constantly seek out new revenue generating opportunities to ensure that sales targets are met
• Identify client markets and design a sales strategy to fit each client’s requirements
• Advise on forthcoming product developments and discussing special promotions.
• Represent Mustek at trade exhibitions, events and demonstrations (networking and sales endeavours)
• Actively solicit for all Mustek product opportunities, referring leads as appropriate (networking endeavours).
• Drive sales of all Mustek products, by developing, identifying, and securing all relevant sales opportunities (measurable by growth in channel sales).
• Identify new markets and business opportunities and convert dormant customers to active customers, whilst servicing existing customers.
• Gather customer information and provide feedback on future buying trends (participation in strategy development).
• Maximise sales opportunities during special promotions.
• Provide forecast to Sales Manager Bi-week on closed and potential sales.

Training and Development

• Product/service related training to be completed and attended as and when necessary (attendance register/certificates/results)
• Provide product/service knowledge internally where required

Customer Service

• Visit 80% of allocated customer database quarterly (Report).
• Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
• Meet the adequate level of contact with existing customers as may be necessary to maintain/increase. levels of business activity.
• Respond to messages received through e-mail or telephone. Take steps to ensure messages are being responded to when not available (surveys or customer complaints).
• Actively work towards the company values.
• Ensure the customers/client care policies are adhered to always.
• Ensure professional customer/client interaction always.
• Provides customers with necessary product and basic technical support.

Business Development

• Obtain 3 new customers in each quarter of the FY (Epicor)
• Identify new business opportunities and network on a constant basis to grow client/customer base.
• Build relationships with customers through regular communication via e-mail, phone and visits.

Qualification and Experience:

• Matric
• Tertiary qualification in sales and/or marketing would be advantageous
• Driver’s license required
• Minimum 3 years’ experience in sales; target driven environment at similar level