Responsibilities

Service Management:

• Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with clients in South Africa
• Support the generation of thought leadership materials.
• Support account team building materials to new conversations with prospect clients
• Providing performance overview analysis and business issue analysis to Retailer clients
• Developing deep knowledge of NielsenIQ RMS solutions and delivering value for clients
• Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience

Efficiency / standardization / transformation:

• Make use of NIQ Connect platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.
• Mapping of all deliverables committed to with the customer
• Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
• Fulfilment of the service model agreed with the client (service mix).

Promote self service to customers

• Promote the use and application of NIQ Discover (data pull, reporting, business issues that can be solved by guided analytics)
• Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in knowledge NielsenIQ
• Plan trainings with clients to ensure the abovementioned points

Self-development:

Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).

• Incorporation of the service code and golden rules in the day to day business.

About you

• At Nielsen IQ you will experience a dynamic, open, and solution oriented international environment, where we support your development through a trust based feedback culture and diverse training possibilities. As part of our culture, our promise to you is that at Nielsen IQ you can: Be Yourself, Make a Difference & Grow with Us.

Qualifications

• Graduates preferably with background in Statistics (Master’s degree preferrable)
• Fast learner, curious and interested in exploring data
• Numeric and logical thinking.
• Excellent analytical skills
• Good communication and presentation skills
• An ability to work independently and in a team
• Fluent in spoken and written English
• Competent in Microsoft Office (Excel, PowerPoint, Word, etc)
• Based in Johannesburg, South Africa

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)