About the Role

• Join our team to deliver exceptional customer service and technical support. You’ll help resolve inquiries, provide product assistance, and ensure a positive experience for every customer.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Resolve issues on first contact whenever possible and take ownership of follow-up actions.
• Provide first-line technical support for online products, including troubleshooting errors.
• Maintain accurate customer records and ensure billing and subscription details are correct.
• Collaborate with internal teams (Marketing, Editorial, Sales, Warehouse) to meet customer needs.
• Record all interactions in the CRM system and contribute to process improvements.
• Support customer retention by explaining product benefits and encouraging continued engagement.
• Share feedback and insights to improve products, services, and customer experience.

Requirements

• Strong communication skills (written and verbal) with a customer-focused approach.
• Ability to manage multiple tasks and work effectively within deadlines.
• Problem-solving skills and attention to detail in data and processes.
• Basic technical knowledge and willingness to learn new systems and tools.
• Comfortable using CRM or similar platforms for data entry and tracking.
• Ability to work collaboratively with diverse teams and customers.
• Commitment to continuous learning and development through training.
• Previous customer service or technical support experience is helpful but not essential.