Job Purpose

• The primary job purpose of the operations manager is to oversee all aspects of a warehouse’s operations, ensuring efficient storage, retrieval and distribution of goods by managing staff, inventory levels and processes to meet customer demands whilem optimising productivity and cost-effectiveness within the warehouse facility..  Overall the wharehouse operations manager plays a crucial role in coordinating the entire warehouse operation, ensuring smooth product flow and meeting customer delivery expectations while maintaining operational efficiency.

Qualifications & Experience    
Qualifications

• Grade 12
• Relevant tertiary qualification – Supply Chain and Logistics Management diploma / degree

Experience

• Minimum of 5 years experience within the FMCG industry
• Management of small fleet of vehicles
• Experience of storage of chemicals and understanding the associated risks
• Experience on Cargowise Warehouse Management system

Key Responsibilities    
Inventory management

• Ensure that all clients are on-boarded onto Cargowise 1 Warehouse Management System.
• Ensure that automated stock on hand reports are set up for clients
• Ensuren that the Cargowise system is effectively used for client stock mtakes
• Ensure weekly plan accounts for cycle counts for entire product range
• Ensure each client account is subjected to a monthly physical stock count comparing the physical stock on floor to Cargowise stock at hand in line with the SLA requirements
• Ensure that cycle counts and stock take results are submitted to clients in line with SLA requirements

Operations

• Chep recons – ensure weekly CHEP reconciliations are completed and documented
• Material Handling equipment – ensure that all MHE checklists are reveiwed daily and that all deviations and repairs required are attended to
• Claims – ensure that all claims or potential claims are being logged and investigated
• warehouse lay-out and optimization – managing warehouse space to maximise storage capacity and streamline product movement
• Quality control – implementing quality chekcs to ensure product integrity throughout the warehouse process
• Compliance management – ensure adherence to safety regulations and compony policies within the warehouse

Client interaction

• Ensure all client complaints are being dealt with timeously
• Submit a monthly report to General Manager, detailing complaints received
• Attend SLA meetings with clients where required to do so

People Management

• Leading and managing warehouse staff, assigning taks and ensuring proper training to maintain operational efficiencies
• Contract labour management

Finance

• Ensure that all operational billing activities are accounted for monthly
• Review monthly billing schedules
• Cost control measure to be put in place

Management reports

• The monthly management reports to be done – CHEP recon, EC scorecard, Stock loss report, Operational Report, OTP Progress report, Management review pack

Skills & Competencies    
Skills

• Attention to detail
• Business Acumen
• Orginational skills
• Excellent customer relationship management skills
• Supervisory and leadership skills
• Above average communication skills

Competencies

• Sound warehousing operations and warehousemangement skills
• Sound knowledge in the handling, storage and transportation of dangerous goods
• Sound level pf computer proficiency – MS Office

Deadline:20th Januarry,2026