Job Purpose

•  We are looking for a highly energetic and experienced Warehouse Supervisor to join our Warehouse team! As a Warehouse Supervisor, you will be responsible for ensuring the highest quality of the work and maximizing productivity of our warehouse. Furthermore, the Supervisor will be responsible for maintaining and overseeing inventory and supplies by receiving, storing, and delivering items. In addition, they are responsible for securing the warehouse as well as supervising staff.

Qualifications & Experience

• Matric Logistics Diploma / Degree or equivalent. 3 years experience within the warehousing environment Supervisory Experience Experience in Inventory manageemnt Customer Service Experience

Key Responsibilities    
RESOURCE PLANNING

• Ensure resource planning within the department
• Report any additional resource requirements to your immediate superior

TRANSPORT ARRANGEMENTS

• Ensure that transport controller is notified of all vehicles required, by way of email in terms of ensuring all client product is delivered in line with client requirements
• Ensure vehicles are accurately despatched with relevant product and documentation as per work instruction process

STOCKTAKES AND STOCK MANAGEMENT

• Ensure that stock takes are completed. Physical stock and system stock to balance against client system and records
• Ensure that all clients are subject to a wall to wall stock count at least once in every 3 months
• Ensure that where relevant  that client system adjustment and BIL adjustment are made.
• Ensure all relevant cycle counts are conformed to and variances addressed
• Ensure all variances are actively investigated and closed
• Ensure that clients are onboarded on Cargo Wise 1 Warehouse Management System
• Report any delays with IT support and/or Operations Superintendent, whereas such delays exceed 2 weeks, from point of call logged to implementation
• Ensure that all physical stock movements are accounted for within the client related system where relevant,
• Ensure that all inbound receipts are planned for by accounting for as much as on the plan for the day
• Ensure that all short dated stock is reported weekly to relevant clients, by way of email. Address any extension periods and action as much as where relevant with clients
• Ensure an accurate record of expired stock is kept
• Report any unplanned receipts, whereby client did not provide prior notification to the facility
• Ensure that inbound receipts are offloaded, by appointing the relevant resources, ensure all products are inspected for damages, accuracy, and compliance levels upon receipts
• Ensure that any anomalies are reported to the client, as well as Superintendent by way of email and damage report
• Ensure that all stock received is put-away in rack locations in line with BIL WMS, where BIL system is not relevant, ensure stock is put away in client designated areas
• Ensure all put away is done with Safety standards in mind, rack weight and capacities adhered to
• All stock to be put away within 12 hours of receipt
• Isolate all damages received in quarantine area

PEOPLE MANAGEMENT

• Ensure staff queries and issues are addressed, where you are unable to resolve, escalate to your immediate superior
• Ensure accurate recorded documents of time and attendance are kept for all staff under your supervision
• Plan for labour requirements around the client requirements, so as to facilitate optimal productivity
• Maintain records of casual labour hours, review and sign off timesheets and submit to relevant personnel
• Ensure documented Job Observations are completed per month, with documented records maintained for audit processes
• Ensure new employees are inducted and provided with documented training in terms of their role
• Apply first line discipline where required, with guidance from HR and Facility manager
• Identify development requirements for staff and provide guidance and mentoring to staff under your supervision

MATERIAL HANDLING EQUIPMENT

• Maintain all MHE to high levels of cleanliness
• Ensure all relevant electrical machines are placed on charge at the end of shift
• Report any damages to MHE to the Superintendent
• Ensure checklists are in place and are accurately completed daily during all periods of handover of MHE from one operator to another. Keep all records of checklist for audit purposes

CUSTOMER SERVICE

• Ensure that all client emails are responded to timeously
• Ensure all queries are resolved within 72 hours , with feedback given to client
• Ensure that you maintain and manage all records for each client
• Ensure all client complaints are logged on Smart Sure within 24 hours of receipt
• Superintendent and client, once complaint has been resolved
• Attend SLA meetings as and when required.

Skills & Competencies

• Sound level of computer proficiency
• Excellent customer relationship management skills
• Excellent communication skills
• Excellent leaderships qualities
• Excellent organisational skills
• Sound knowledge of warehousing operations and WMS

Deadline:23rd January,2026