Key Purpose

• To research and manage new/existing partners as well as support the Claims operational function.

Areas of responsibility may include but are not limited to

• Responsible for relationship building with Claims Procurement partners and to maintain these relationships for the duration of the partnership with Discovery Insure
• Regular partner engagements, including all relevant stakeholders
• Assist partners to manage their KPA’s such as MBR scores, complaint ratio and sufficient usage of the Discovery Insure procurement portal to manage work in progress and to request payments within set timeframes.
• Ensure that partners abide by the SLA’s
• Training and support on Procurement policies

Competencies

• Relationship Building
• Conflict Handling
• Attention to detail
• Communication
• Assertiveness
• Accountability
• Short-term Insurance Claims fulfillment process.
• Management experience in the motor repair industry.

Education and Experience

Education:

• Matric (Essential)
• Tertiary qualification (Diploma or Degree) in related field is advantageous

Minimum Experience:

• 5 years experience in the motor repair industry
• 2 years relationship management experience
• Procurement experience
• Towing experience