What you’ll do:

• As a Global HRIS and Data Analytics Senior Associate based in Johannesburg, you will play a pivotal role in managing critical people systems while driving data accuracy and actionable insights across the organisation.
• Your day-to-day activities will involve collaborating with cross-functional teams—including IT—to design robust dashboards and reports tailored to evolving business needs.
• You will take ownership of key workflows such as monitoring system performance, resolving technical issues efficiently, developing user-friendly training resources, and leading user acceptance testing for new features or updates.
• In addition to maintaining secure access protocols and ensuring compliance with data standards like GDPR or POPI, you will regularly audit data integrity while guiding your team through process improvements that enhance operational efficiency.
• By partnering with stakeholders at all levels—from regional HR teams to external vendors—you will help shape an inclusive workplace where technology empowers people decisions. Your ability to translate complex data into clear insights will directly inform talent strategies while supporting special projects that advance organisational objectives.
• Oversee the daily management and continuous improvement of global HR systems, ensuring reliability, seamless operations, and effective coordination with external vendors.
• Monitor system performance and integrations closely with your team, investigating issues promptly using root cause analysis and implementing sustainable solutions.
• Proactively escalate unresolved or recurring system problems, potential risks, or process disruptions while tracking user feedback from regional teams to identify enhancement opportunities.
• Drive intuitive system improvements by coordinating demonstrations and optimising performance in line with evolving organisational needs.
• Lead troubleshooting sessions for both internal and external users, facilitating understanding and adoption of HR tools through clear communication and hands-on support.
• Develop comprehensive training materials for staff and operations teams to ensure effective tool usage and foster widespread adoption across the organisation.
• Serve as the primary liaison for vendor communications regarding service issues, contract renewals, enhancements, and documentation required for assessments or negotiations.
• Guide your team through user acceptance testing (UAT) for system updates or changes in partnership with regional teams to guarantee successful implementation.
• Design, maintain, and optimise advanced reporting tools and dashboards that deliver accurate data insights for informed decision-making within the People function.
• Conduct research to benchmark internal HR metrics against industry standards, synthesising findings into actionable recommendations for continuous improvement.

What you bring:

• Your background as a Global HRIS and Data Analytics Senior Associate demonstrates not only technical mastery but also a genuine passion for operational excellence within people functions.
• You bring substantial experience managing sophisticated HR systems alongside advanced analytical capabilities that enable you to extract meaningful insights from complex datasets.
• Your educational foundation—supported by relevant certifications—equips you with up-to-date knowledge of best practices in both human resources management and information systems.
• Beyond technical skills, your interpersonal strengths shine through: you excel at communicating intricate ideas simply; you thrive when collaborating across cultures; you nurture trust by safeguarding sensitive information; and you inspire those around you through thoughtful coaching.
• Your flexibility allows you to adapt seamlessly between strategic planning sessions and hands-on problem-solving tasks—always keeping inclusivity top-of-mind as you build relationships throughout the organisation.
• Whether benchmarking internal metrics against industry standards or spearheading process improvements on special projects, your contributions consistently drive positive change.
• At least 4-6 years of experience managing HR systems combined with advanced proficiency in analytics tools such as Power BI, Tableau or SQL; proven track record designing optimised dashboards.
• A minimum of 2-3 years’ experience in people operations or HR roles at mid-senior level with deep expertise in talent management processes and employee lifecycle workflows.
• Bachelor’s degree in Human Resources, Data Analytics, Information Systems or related field; certification in HRIS systems or analytics tools (e.g., PL-300 or Tableau certification).
• Demonstrated ability to structure complex issues using both qualitative and quantitative analysis; adept at translating ideas into high-quality deliverables quickly.
• Exceptional communication skills—able to convey complex concepts clearly via email or presentations tailored for diverse audiences.
• Highly organised approach with strong attention to detail; able to manage competing priorities independently while maintaining quality outcomes.
• Collaborative mindset with proven experience coaching team members; skilled at building inclusive environments that value cross-cultural sensitivity.
• Flexible working style—willingness to adjust schedule for global collaboration and travel internationally when required.
• Knowledge of statistical methodologies or models is highly desirable along with familiarity handling data compliance standards such as GDPR or POPI.
• Experience working within client services organisations (ideally two years), proficiency in additional languages such as French or Spanish is advantageous.