Requirements

Total Guest Experience

• Service Excellence: Ensure that all guests receive outstanding service, addressing any issues or concerns promptly and effectively.
• Guest Feedback: Monitor and analyze guest feedback to identify areas for improvement and implement strategies to enhance the overall dining experience.
• Standards Enforcement: Uphold and enforce the restaurant’s service standards and ensure all staff are aligned with the vision of delivering an exceptional guest experience.

Financial Management

• Budget Oversight: Assist in managing the restaurant’s budget, including monitoring expenses, revenue, and profitability.
• Cost Control: Implement and oversee cost control measures to optimize profitability while maintaining high service and quality standards.
• Financial Reporting: Review and analyze financial reports, including sales, labor costs, and inventory levels, and provide recommendations for improvement.

Administration and KPI Management

• Operational Efficiency: Oversee daily administrative tasks, including scheduling, inventory management, and compliance with health and safety regulations.
• KPI Monitoring: Track and analyze key performance indicators (KPIs) to assess restaurant performance and identify areas for improvement.
• Reporting: Prepare and present regular reports on operational and financial performance to the General Manager.

Planning and Execution

• Strategic Planning: Collaborate with the General Manager to develop and execute strategic plans for achieving business goals and objectives.
• Operational Execution: Ensure effective implementation of operational strategies and initiatives, including menu changes, service improvements, and special events.
• Problem Solving: Address and resolve operational challenges and implement solutions to improve overall restaurant performance.

Training and Development

• Staff Training: Assist in developing and delivering training programs for new hires and existing staff to ensure they meet the restaurant’s standards.
• Performance Management: Monitor staff performance and provide feedback, coaching, and support to foster professional growth and development.
• Talent Development: Identify and nurture potential future leaders within the team to build a strong and capable workforce.

Business Acquisition and Campaign Activation

• Business Development: Contribute to efforts aimed at acquiring new business and increasing customer base through networking, promotions, and community engagement.
• Campaign Management: Support the planning and execution of marketing campaigns and special promotions to drive sales and attract new guests.
• Market Analysis: Assist in analyzing market trends and competitive landscape to identify opportunities for business growth and development.

Qualifications:

• Proven experience in restaurant management or a similar role, with a strong understanding of restaurant operations and financial management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze financial data and make data-driven decisions.
• Strong organizational and multitasking abilities.
• Experience in training and developing staff.
• Knowledge of marketing strategies and business development.