Job Description:

• The successful candidates will be responsible to deliver sales in order to process sales of pre – owned vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities

Processes and governance:

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customer and follows up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance:

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience:

• Matric Certificate
• 3-5 years working experience in a similar environment
• A valid South African driver’s license

Skills and Personal Attributes:

• Developing sale
• Making a sale
• Persuasive selling skills
• Product and or service knowledge
• Trust and integrity