Job Summary

• Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationship with customer to achieve annual sales targets, developing trust and strong partnership with customer to ensure sustainable long-term growth, executing the ITS strategy of providing solution from enquiry generation until resolution to customer queries.
• Success will be measured in Sales (Completes & Services) – revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products IR portfolio to our current and new customers through relentless sales prospecting activities focused towards the assigned market
• Generating leads through various channels like scouting, web search, leads through campaigning, through service engineers
• Promote IR’s Core value in the market place
• Formulate & submit projections based on market conditions and feedback
• Meeting customer to build long lasting relationship and look out for potential business opportunities

Basic Qualifications

• Experience in industrial business development, channel sales, or product support in a multi-national organization
• Strong business acumen and relationship-building skills
• Must have the ability to use a computer and associated software (e.g., MS Office, MS Windows).
• Valid Driver’s License
• Grade 12
• National Diploma/ Bachelors in Sales
• Excellent computer skills including Microsoft Office

Travel & Work Arrangements/Requirements

• The work time will be usually split between the office (20%) and visiting clients (80%) in assigned region on a regular basis.

Key Competencies

Absolute KEY skills needed for role

• Technical – knowledge of compressed air equipment for the commercial and industrial marketplace would be an advantage. Knowledge and Experience dealing with clients in the industrial, manufacturing sector.
• Customer and Personal Service — knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales – understanding of different sales tools for pipeline and account management, customer approach, as well as ability to identify and secure new sales opportunities.
• Market Overview – knowledge of the compressed air market trends, competitors and new technologies. Knowledge of the industrial sector preferably in the manufacturing sector.