Job Description

• RPO’s client is actively seeking a skilled Debt Recovery Specialist to join their team in Sunninghill, Johannesburg.
• This is an exciting opportunity for a dedicated professional to proactively recover outstanding debt, improve customer cashflow, and minimize risk. If you have experience in debt collection and a passion for achieving targets, we want to hear from you!

Responsibilities:

• Proactively recover outstanding debt to improve customer cashflow and minimize risk.
• Utilize M-Files comprehensively for all correspondence, reports, reminders, updates, task assignments, and workflow tracking.
• Manage new and existing collection matters for retainer and ad-hoc clients.
• Obtain and assess necessary documentation, advising clients of any shortcomings.
• Contact debtors, negotiate payments, and send appropriate correspondence.
• Differentiate between insured and uninsured debts, and understand various forms of security.
• Keep detailed and timely collection notes on M-Files for all interactions and actions.
• Collaborate with Credit Risk Advisors on legal handovers and uncollectable file closure motivations.
• Liaise with attorneys, credit insurers, liquidators, and business rescue practitioners, providing regular updates.
• Produce monthly and ad-hoc reports for clients from M-Files.
• Ensure compliance with legal and insurer deadlines.
• Maintain a basic understanding of legal processes, liquidation, and business rescue timeframes.

Requirements:

• 1-3 years’ experience in debt collection or credit control; legal environment experience is advantageous.
• NQF qualification/diploma or degree is an advantage.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; M-Files experience is an advantage.
• Strong competencies in problem-solving, dealing with pressure, conflict handling, resilience, communication, and attention to detail.
• Ability to manage own work, time, and delivery, and exceed performance targets.
• Proactive and innovative in identifying and improving operational processes.
• Capable of effective planning and time management for routine and non-routine tasks.
• Accountable for own work quality, identifying and escalating operational problems.

Benefits:

• Competitive salary and commission structure.
• Medical Insurance and Retirement Annuity Benefits.
• Supportive and collaborative work environment.
• Training and resources to stay updated on industry trends and best practices.

Closing Date: 19 June 2025