Job Advert Summary

• The Solution Design Analyst is responsible for analysing, improving, and optimising business processes, systems, and operational practices across the organisation.
• This role plays a critical part in enhancing efficiency, reducing waste, and ensuring continuous improvement within business contracts and operational functions.
• The analyst will utilise data-driven insights, cross functional collaboration, and structured problem-solving methodologies to support the organisation in achieving its strategic goals.

Minimum Requirements

Education

• Bachelor’s degree in Data Science, Finance, Engineering, Supply Chain, IT Systems, Business Analytics, or a related field.

Technical Certifications (Preferred):

• SQL
• Advanced MS Excel
• VBA
• Full Microsoft 365 suite
• Power BI (M & DAX) or Qlik Sense with NPrinting
• Python and/or R

Experience:

• 2–5 years of experience in process improvement, business analysis, data analysis, or a related role.
• Experience with BI tools, process mapping, and data-driven problem solving is advantageous.
• Exposure to Lean, Six Sigma, or continuous improvement methodologies is beneficial.

Competencies

• Analytical Skills: Strong ability to analyse data, identify trends, and develop actionable insights.
• Project Management: Experience coordinating multiple projects; proficiency with tools like MS Project and MS Planner.
• Problem-Solving: Skilled in root cause analysis, solution design, and continuous improvement methodologies.
• Communication: Ability to convey complex ideas clearly and effectively to technical and non-technical stakeholders.
• Change Management: Experience supporting change adoption and driving process transformation.
• Attention to Detail: Strong accuracy in analysing data, reviewing processes, and designing solutions.
• Collaboration: Ability to work cross-functionally to achieve shared outcomes.
• Technical Proficiency: Strong data manipulation and visualisation skills.

Duties & Responsibilities

Process Analysis & Improvement

• Identify opportunities for process optimisation, workflow enhancement, and reduction of inefficiencies.
• Conduct root cause analyses to uncover operational issues and systemic inefficiencies.
• Collaborate with cross-functional teams to design, implement, and sustain process improvements.
• Develop and document future-state process flows and standard operating procedures (SOPs).

Data Collection & Analysis

• Gather and analyse operational and performance data to identify gaps, trends, and improvement opportunities.
• Prepare and present reports on KPIs, performance metrics, and process outcomes.
• Deliver data-driven insights to support decision-making, process redesign, and strategic planning.
• Build dashboards and visual analytics using business intelligence tools.

Project Management

• Manage process improvement and solution design projects from initiation through completion.
• Coordinate across teams to implement solutions, monitor progress, and ensure delivery within scope, time, and quality expectations.
• Use project management tools (e.g., MS Project, MS Planner) to track milestones, timelines, risks, and dependencies.
• Ensure alignment of improvement initiatives with organisational objectives.

Training & Support

• Deliver training and coaching to employees on new processes, methodologies, systems, or tools.
• Promote continuous improvement culture throughout the organisation.
• Provide ongoing support to ensure long-term sustainability and adoption of process changes.

Problem-Solving & Innovation

• Collaborate with stakeholders to address complex operational challenges and design robust solutions.
• Introduce innovative methodologies and best practices to drive operational excellence.
• Facilitate workshops, brainstorming sessions, and structured problem-solving activities (e.g., 5 Whys, Fishbone, Lean methods).

Reporting & Communication

• Communicate insights, findings, recommendations, and project updates to leadership and key stakeholders.
• Develop clear presentations, dashboards, and visualizations to support data-driven decision-making.
• Ensure stakeholders are informed, engaged, and aligned throughout improvement initiatives.

Closing Date

• 2026/01/04