Introduction

• Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our The Body Shop products with our customers? We have exciting opportunity in Clicks’ stores for Sales Advisors.

Job description

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximize sales.

Job Objectives:

• To achieve high levels of customer satisfaction through being visible, being knowledgeable and customer focused.
• To increase customer loyalty through promoting Make overs and skin consultations within store.
• To achieve Body Shop sales goals by engaging with the customer and providing personalized customer service at all times.
• To monitor and improve/increase stock availability by following stock management processes i.e. actioning weekly counts, zero low stocks.
• To maintain high levels of store standards through daily housekeeping and merchandising principles.
• To prevent shrinkage and loss by being accurate, honest and vigilant in all job duties.
• To assist with in-store training and coaching related to the make-up and skin care categories by sharing information within store related to techniques, trends and diagnostic tools.
• To assist with in-store training and coaching related to the make-up and skin care categories by sharing information within store related to techniques, trends and diagnostic tools.

Minimum requirements

Qualifications and Experience:

• Matric/Grade 12 (Essential)
• Diploma in Make-up and/or Skincare (Desirable)
• Experience working in a customer service environment with both sales and service target’s (Essential)
• Related work experience in make-up and skincare (Desirable))

Skills, Abilities and Job Related Knowledge:

• Basic Computer Literacy
• Basic retail industry principles
• Selling skills
• Interacting with customers
• Stock Management principles
• Communication skills
• Accuracy
• Interpersonal skills
• Good literacy and numeracy
• Ability to speak English and preferably one other official language

Competencies:

• Delivering Results and Meeting Customer Expectations
• Applying Expertise and Knowledge
• Relating and Networking
• Coping with Pressures and Setbacks
•  Working with People
• Adhering to Principles and Values