Job Description

• To search and explore local and international markets for new products and trademarks in order to expand and strengthen the company position in the market
• Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients
• Drive an increase in average balance of specific portfolio ofassets as defined in the Financial Performance Report of the business
• Drive an increase in average balance of specific portfolio of liabilities as defined in the Financial Performance Report of the Business
• Achieve rate target on both fix and linked mix for the business
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Build and maintain strategic relationships with internal and external parties to support the sales strategy
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Actively seek and contribute to diverse opinions
• Drive strategic relationships to collaterally make sense of the ambiguity and uncertainty inherent to the organisation
• Create alignment, collaboration and synergy between the various specialist areas to provide a comprehensive business solution to customers
• Reshape customer experience journeys to increase self-service and assisted service and employ strategies to maximize customer satisfaction
• Balance interests of a variety of clients, readily readjusting priorities to respond to pressing and changing client demands
• Establish best practices in respect of optimising client service through the full operations value chain, within the appropriate risk appetite and automation vision of the organisation
• Drive an integrated service excellence culture, which enables rewarding relationships and customer feedback in promotion of exceptional service
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FirstRand internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by Group
• Design and implement a control framework to ensure the integrity of operations and practices
• Anticipate and apply and policies/procedures to manage and control both financial and non-financial risks
• Align, integrate and innovate area of accountability to enable the creation of integrated and specialised solutions and create a sustainable competitive advantage for Business
• Execute relevant business initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Maintain a broad knowledge of current and emerging conditions affecting industry and/or business through forecasting and analysis across First Rand
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends
• Provide thought leadership and expertise
• Ensure that sales strategies are aligned across customer value proposition
• Actively pursue opportunities that may increase revenue
• Design and develop business metrics to ensure sales is measured against financial goals agreed to for the operational areas
• Ensure regular audits and surveys are done to measure and track business performance against financial goals
• Manage performance of teams in areas of responsibility against expected delivery targets
• Ensure alignment of team and individual performance objectives to relevant business area objectives
• Drive and monitor corrective actions to ensure maximisation of team performance
• Drive performance management processes within agreed timelines
• Drive Talent Management practices in area of accountability
• Build management team succession plans for critical roles in own area and influence strategic resource planning of partners
• Provide direction, regular feedback and coaching to direct reports to improve performance
• Ensure implement employment equity plan target achievement in all recruitment and employee movement activities
• Identify current and future human capital needs and skills requirements
• Influence the alignment and adoption of different priorities in people management strategies as articulated through the strategic people levers
• Build a culture of recognition and fairness across business aligned to HR policies
• Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Establish people-focused management strategies
• Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived
• Influence the understanding and adoption of the organisational strategic direction across all levels of the organisation and its stakeholders
• Define and create a long term human capability strategic framework to enable sustainable business performance
• Create a development culture where information regarding successes, issues, trends and ideas are actively shared
• Collaborate with various stakeholders to co-create solutions and share information within and across teams for development and improvement