Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

The Ideal candidate must have the following exposure:

• Achieve net profit growth for business
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies
• Deliver individual results through personal effort and skill.
• Build and maintain strong relationships with our internal and external stakeholders

You will be an ideal candidate if you are:

• Grade 12 & NQF5 Certificate (Financial)
• FAIS Compliant (RE5)
• Have obtained 2-3 Years Retail or Commercial Banking Experience
• Must be able to work in a call centre environment
• Must be able to work in king Williams Town

End Date: December 4, 2025