ROLE PURPOSE

• Responsible for effective engagement with Utility Service Providers to ensure efficient query and dispute resolutions, timeous opening and termination of utility accounts. Sourcing key information from Utility Service Providers and other key stakeholders and disseminating it to rest of the Business.

MAIN OUTPUTS

• Key stakeholder relations management. 
• Utility query and dispute resolutions.
• Opening & closing of utility accounts.
• Spearheading the process of payments & recovering of deposits and credits, where necessary.
• Account Reconciliation & Query resolution.
• Coordinating and management of meter readings.
• Maintain progress tracker, supplier and client activity reports and other related documents.
• Professional liaison with internal departments, clients & external bodies.
• Task & Performance Management
• Training & Development

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• Finance, Facilities or Project Management qualification or studying towards (advantageous)
• Valid SA driver’s license
• 3-4 years’ experience in a utility’s environment, preferably municipal environment / interacting with Utility Service Providers (Municipalities/ Eskom and landlords)
• Continuous Self Development
• Computer literacy with sufficient knowledge of MS Office software. (Specifically, MS Outlook, MS Word and strong MS Excel)

FUNDAMENTAL COMPETENCIES

• Personal impact/ persuasiveness
• Organized
• Stress tolerance
• Accuracy
• Energetic/ Driver/ Self-starter/Perseverance
• Initiative / Proactivity
• Result orientated/Accountability
• Delegation
• Conflict Management
• Decision Making
• Planning ability
• Problem solving
• Customer / Client Focus
• Analytical
• Relationship building
• Listening
• Team player
• Email & Telephone Etiquette
• Oral & Written Communication