Job Description

• To source and secure new HNW individual Personal Insurance customers.
• The role will require a face to face interaction with high net worth customer market which always requires professional conduct.
• Providing a comprehensive array of customised Insurance solutions tailored to meet these customer’s needs.
• Offer continuous, close, professional and personal attention service to newly acquired and existing customers by assisting and administering the customer’s policy.
• Ensure all short-term insurance needs in terms of assisting with claims, cover required, and annual renewal of the policy is provided to the customer on a personal, professional and efficient manner.  
• Always ensure an excellent customer experience and ensure the six Treating Customer Fairly outcomes dictate behaviour, engagement action and advice given to customer.   
• The position will require frequent travelling to meet with existing and potential clients and be able to works independently in the absence of supervision / assistance.
• When required, visits, delivers (and/or collects) documents and relevant information from HNW customers’ homes or offices at the convenience of the customer.

Qualifications

Type of Qualification: 

• Minimum qualification – Grade 12/Matric Certificate
• Full Qualification as recognised by the Registrar
• Fit and Proper – FSCA
• Higher Certificate Short-term Insurance
• Relevant business-related tertiary qualification e.g. BA degree/qualification is an advantage
• Undergraduate degree, or similar [majors in Risk, Finance, Insurance an advantage] and/or
• Postgraduate or professional qualification in risk and relevant experience an advantage
• Be prepared to write KI examination should this be required
• Must have passed FAIS exams min 60 credits – qualification and experience as determined by “Fit and Proper Requirements” of the FAIS legislation.

Experience Required

• Experience as determined by FAIS legislation. A minimum of 5 years previous working experience in a personal short-term insurance (commercial experience would be an advantage) either as a Servicing/Sales Agent, Broker or Insurer. Bancassurance experience preferable.
• Sound knowledge of personal insurance offering, procedures and products.
• A good working knowledge of FAIS and FICA legislation.
• Maven system knowledge would be advantageous
• Sales and negotiation skills.
• Excellent verbal and written communication skills
• Previous portfolio Insurance relationship management experience (5 years in total) as an Account Executive/Insurance Manager managing a portfolio of HNW customers in the personal short-term insurance environment is preferable.
• A minimum of 5 years previous working experience in Short term insurance. Preferable in a sales, servicing, personal portfolio management position. Practical exposure to banking principles and to establish credible relationships.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Empowering Individuals
• Examining Information
• Exploring Possibilities
• Following Procedures
• Impressing People
• Interacting with People
• Pursuing Goals
• Team Working
• Understanding People
• Valuing Individuals

Technical Competencies:

• Insurance Principles
• Cross and Up-Selling
• Customer Understanding ( Consumer Banking)
• Financial Analysis
• Mind of Customer Experience
• Product Knowledge (Consumer Banking)