Job Summary

• This role involves analysing, optimising, and modernising business processes across trade and financial operations to improve efficiency, accuracy, and governance.
• The incumbent will serve as a strategic link between operations, finance, IT, and management, ensuring business needs are translated into effective, sustainable solutions.

Responsibilities and Duties

• Analyse and map business processes to uncover inefficiencies, dependencies, and improvement opportunities
• Lead structured reviews to develop and implement optimisation strategies across trade and financial workflows
• Stay current with process and IT advancements to identify automation and modernisation opportunities
• Conduct stakeholder interviews, workshops, and presentations to gather and validate business requirements
• Perform detailed requirements analysis and translate findings into clear, actionable documentation
• Produce traceable reports and insights that inform decision-making and governance
• Serve as a strategic liaison between users, stakeholders, and technical teams
• Communicate insights, plans, and progress clearly to cross-functional teams and senior management
• Facilitate meetings and presentations to align expectations and drive consensus
• Ensure proposed solutions meet business needs, compliance standards, and operational constraints
• Lead user acceptance testing (UAT) and feedback loops to validate solution effectiveness
• Update, implement, and maintain procedures to reflect new capabilities and governance models
• Provide coaching, training, and guidance to junior analysts and team members
• Allocate resources effectively while maintaining cost efficiency and operational sustainability

Qualifications and Skills

• Matric / Grade 12
• Degree or diploma in Business, Information Systems, or a related field
• Minimum 5 years’ experience in business analysis or a related role
• At least 2 years’ hands-on experience in a trade-focused analyst role, with direct exposure to point-of-sale (POS) environments (retail systems, transaction flows, and customer-facing interfaces), Financial operations (reconciliation, payment systems, and financial reporting) and ERP Systems
• Proven collaboration with operations, finance, and IT teams to optimise POS and financial workflows
• Demonstrated ability to deliver measurable improvements in trade efficiency or financial accuracy
• Advanced analytical and conceptual thinking, with a keen eye for dependencies and process gaps
• Strong technical proficiency in business analysis tools and platforms
• Excellent documentation and reporting skills, including presentations and stakeholder briefings
• Experience with user acceptance testing and solution validation
• Ability to influence stakeholders and co-create acceptable, traceable solutions
• Strong verbal and written communication across technical and non-technical audiences
• Proven track record of leading and developing high-performing teams
• Commitment to follow-through, accountability, and continuous improvement
• Excellent planning, organisational, and time management skills
• Comfortable in fast-paced, cross-functional environments
• Skilled at multitasking, prioritising initiatives, and managing competing resources
• Proactive problem-solver with attention to detail and strategic foresight