Role Objective: 

• To support the Key Account Manager and oversee seamless execution of customer orders 

Key Functional Areas: 

• Customer communication 
• Internal liaison 
• Administrational support 

Responsibilities: 

• Oversee loading of orders (or assist loading when necessary) and order confirmation process 
• Assist with BOM sign-off and new product readiness 
• Drive sales order through the supply chain and keep customer informed 
• Assist KAM with internal departmental liaison 
• Ensure resolution of shortages or issues related to orders 
• Co-ordinate task team meetings for special production projects
• Assist with gathering forecasts and required information from customers 
• Maintain customer databases
• Ensure customer specific requirements are met, be it taking photos of containers, sending test results on raw materials etc 
• Co-ordinate payment and dispatch arrangement 

Education and Required Knowledge: 

• Matric with 2-5 years relevant experience
• Excellent computer skills 
• Syspro knowledge is an advantage 
• Strong written communication and ability to convey information clearly and concisely 

Personal Characteristics: 

• Good work ethic 
• Highly organised, detail orientated and accurate
• Ability to work under pressure and multi-task 
• A proactive approach and able to use initiative