Role Purpose

• To own the data analysis, improving and redesigning processes from current state assessments to post-implementation support to deliver an improvement in efficiency, high levels of standardization and straight-through processing with defined exception management.

The ideal candidate should be a subject matter expert and have working experience in certain areas including:

• System migrations
• Data and insights
• Process improvements
• to support and drive the related reporting process with the help of their peers in the team.

Requirements    
Qualifications, Experience and Knowledge

• Relevant degree (IT, Informatics, Data Science or equivalent).
• Minimum 8 years’ (Business Analysis and data modelling and/or data analysis) experience.
• Experience working in an Agile software development environment.
• Experience with AI and Machine learning preferred.
• Demonstrable ability to operate independently, efficiently, and effectively in a high transaction volume and complex environment.
• Knowledge of business process mapping systems such as Lucid and Bizagi.
• Other standard systems such as Microsoft Suite and Jira.

Duties & Responsibilities    
Responsibilities and work outputs

Gathering requirements

• Responsible for detailed business analysis – Stakeholder engagement via workshop facilitation, meetings, research and interviews to elicit and understand business requirements for all projects and change requests.
• Gain and apply understanding of the business in which we operate and the future domains in which we have the ambition to operate.
• Conduct thorough analysis of proposed technology solutions using investigative and information-gathering skills to highlight the impact of solutions on business processes and systems.
• Collaborating with cross functional teams, including IT professionals and other business analysts to deliver effective solutions.

Data analysis

• Ability to write and interpret data queries.
• Analyse large data sets and understand the granular detail as part of the analysis phase and subsequent solution invention process.
• Ability to use tools like QlikView / PowerBI / Excel, SQL, Databases etc. to analyze data and develop solutions.

Process improvement

• Create visual representations of current and future processes, helping to identify areas for improvement and optimization.
• Conducting professional process workshops with business and technology stakeholders to gather information and identify risks.
• Identifying, developing, and implementing necessary process improvements for key initiatives.
• Creating and implementing process metrics, reports, and control points (track, monitor and measure projects implemented)
• Proactively identifying and carrying out root cause analysis of the problem.
• Logically and accurately map business process steps according to defined standards and maintain existing refinery processes and documentation.
• Collaborating with other stakeholders to ensure achievement of project goals.
• Driving process adoption & compliance with end users.
• Keeping a systematic approach to coordinating and managing process and system change definitions and implementations.
• Application of industry related methodologies and frameworks such as design thinking
• Contribute to project planning, risk mitigation and scope management of key initiatives and other projects where involved in.

Problem Solving

• Identify and address business problems and challenges by proposing effective solutions
• Participate in the design of systems and applications, ensuring they align with business goals and technical requirements.

Testing and validation

• Quality assurance of data and analytics solution delivery.
• Support user acceptance testing and creating of training material.

Change management

• Assist in managing organisational change that result from the implementation of new processes and systems, including training and support.

Leadership

• Ability to lead technical teams, and train, mentor, and coach stakeholders in a fit-for-purpose method
• Define and lead data and analytics solution implementation roadmaps

Continuous improvement

• Monitor and evaluate the performance of implemented solutions, recommending adjustments and improvements where needed.
• Diagnosing issues and identifying opportunities for creating added value within current processes.
• Improve efficiencies by reviewing assigned business processes to identify and address operational, financial and technology risk.

Competencies    
Competencies and Skills

• Must have an affinity for data.
• Ability to work with big data.
• Make data driven decisions.
• Strong attention to detail.
• strong troubleshooting and investigation affinity.
• Strong stakeholder engagement and facilitation skills.
• Ability to start and finish tasks.
• Strong Planning and organisational skills.
• Ability to influence, motivate and challenge through clear and articulate communication.
• Investigative and information gathering skills.
• Ability to work in a fast-paced environment and prioritize a varied workload.
• Strong written and verbal communication skills to interrogate business needs and effectively document and communicate solutions to a range of stakeholders.

Deadline:10th June,2025