Role Purpose

• Manage and monitor the implementation of operational strategies and plans that deliver on the growth objectives of the Distribution Channel.

Requirements

• BCom Honours in Management Accounting, Business Management or a related degree with specialisation in Risk Management, Law or Compliance Operations
• RE 1 accreditation will be advantageous
• 8-10 years’ experience in financial and business management in the financial services industry with a solid understanding of distribution strategies and operations
• 6-8 years’ leadership and management experience that includes experience in interacting with Exco and senior managers
• Proven ability to manage distribution strategies, distribution operations and lead change through managers and specialists who are spread nationally
• Proven ability in mobilising operations solutions through value chain enablement
• Experience in the management of a national property portfolio and property law
• Experience life insurance law and compliance management will be advantageous
• Experience in project and stakeholder management
• Experience in presentation and facilitation skills

Duties & Responsibilities    
INTERNAL PROCESSES:

• Contribute to the development of the business strategy of the Distribution Channel to align to the overall business strategy.
• Develop partnerships and collaborate with business leaders to determine requirements and obtain insightful business understanding as inputs to driving the formulation and delivery of short and long-term objectives that align to the strategy of the Distribution Channel.
• Contribute to identifying KPI’s that support the financial and strategic objectives of the Distribution Channel and ensure that measurements are in place to track the progress against the achievement of the agreed upon Distribution Channel KPI’s.
• Manage and influence the translation of Distribution Channel strategies into operational or tactical plans.
• Develop, establish, and direct the execution of operating policies or processes to support overall business objectives.
• Facilitate collaboration with other supporting functions to foster effective working relationships and drive delivery of operational plans.
• Drive business optimisation initiatives to ensure cost effective and client centric operating structures, maximum efficiency levels, reduction in waste in all respects and strengthening of operating systems.
• Investigate and make recommendations to resolve the root causes of problems and challenges to implementation and develop operational and tactical plans to resolve such problems and challenges to ensure the enablement of Distribution operations.
• Provide data and insights on the execution of strategies and initiatives and support stakeholders with implementation thereof.
• Provide the strategic oversight for the Distribution Support function in line with the business objectives.
• Drive operational excellence within Distribution Support to ensure that stakeholders receive optimal service and support across a range of supporting functions that enable the objectives of the Distribution Channel.
• Manage the acquisition processes for the point-of-presence portfolio to achieve the growth objectives of the Distribution Channel.
• Contribute to the delivery of production and expense budgets that align the Channel to its strategic growth objectives, through the optimisation of the business drivers, resources and infrastructure of the Channel.
• Contribute to the development of business cases for new initiatives and ensure that the business cases are financially sound.
• Partner to assess the business implications of new business initiatives and provide input to the financial feasibility of business cases.
• Provide input into continuous improvement efforts by investigating best practice systems, processes and methodologies that will optimise and increase the profitability and efficiency of the Distribution Channel.
• Back-up the Channel General Managers if required.

CLIENT:

• Build and maintain relationships with clients and stakeholders.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments to ensure that stakeholder expectations are managed.
• Drive efforts to improve client service and fair treatment of clients within area of responsibility.
• Incorporate stakeholder feedback into the enhancement of daily business processes and management operating systems.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE:

• Fulfil a leadership role as a member of Channel management team by maintaining an understanding of the issues affecting financial services, the company and area of control, and enabling strategic direction accordingly.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of Group values.
• Build strong relationships by providing specialist know-how and leadership to others, expressing positive expectations.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Group values
• Create a positive work climate and culture to energise, give meaning to work, minimise disruption and maximise productivity.
• Effectively manage performance within the team to ensure that the agreed upon key performance objectives are achieved.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Continuously develop own expertise in terms of company, professional, industry and legislation knowledge.
• Encourage innovation, change agility and collaboration within the team and with stakeholders.
• Share and transfer product, process and systems knowledge to the team and stakeholders.

FINANCE:

• Contribute to the development of budgets and manage revenue and expenditure in line with budgets.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Implement and monitor the effectiveness of policies, practice and procedures: preventing illegal, unethical or improper conduct.
• Implement risk management, governance and compliance policies to identify and manage governance and risk exposure liability.
• Investigate observed and reported wilful acts of non-compliance to organisation policy and practice and report on findings.
• Manage financial and other company resources within the area of control with due respect.

Competencies

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Strategic Thinking
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Growing Talent

Deadline:13th June,2025