Role Purpose    

• Maintaining the integrity of Admed’s membership and business partner data through ongoing updating of the OWLS database.

Requirements    

• At least a matric qualification
• Basic computer skills (MS Office suite) 
• At least 6 months’ data capturing experience

Duties & Responsibilities    

• Accurately and timeously updating and correcting all (including membership, client, broker, service provider, etc) data on OWLS as-and-when received from employer groups, brokers or internal divisions including the mailbox, marketing, front office and/or premiums team.
• Daily review of the Admed.donotreply mailbox and subsequent contacting members telephonically for updated contact information, where emails sent to their email address bounced or where their email address was incorrect.
• Where necessary, interacting with customers telephonically or via e-mail in respect of incomplete/incorrect personal details on system.
• Providing support with capturing of overflow new member applications.
• Ensuring a professional level of engagement when liaising with 3rd parties and colleagues.
• Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint).

Competencies    

• Deadline and customer service driven
• Ability to capture data with speed and accuracy
• Computer literate with strong typing capability
• Good verbal and communication skills and ability to engage professionally with customers and colleagues
• Strong sense of responsibility and ownership
• Disciplined and reliable
• Resilience and ability to work under pressure
• Organized and focused
• Strong sense of teamwork and willing to go the extra mile when work pressure and volumes necessitate this additional input
• Honest and must have integrity

Deadline:10th  June,2025