Job Summary

The Waiter/Waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience for all guests. This role requires attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Greet guests warmly and present menus.
• Take accurate food and beverage orders and relay them to the kitchen/bar staff.
• Serve food and drinks in a timely, courteous, and professional manner.
• Ensure tables are properly set before, during, and after service.
• Check on guests regularly to ensure satisfaction and promptly address concerns.
• Process bills, accept payments, and issue receipts as required.
• Follow all food safety and hygiene standards.
• Maintain a clean and organized dining area.
• Collaborate with other team members to ensure smooth service.
• Upsell food and beverage items when appropriate.

Qualifications & Skills

• Previous experience as a waiter/waitress or in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Attention to detail and excellent organizational skills.
• Positive attitude and professional appearance.
• Basic knowledge of food and beverage menu items.
• Ability to stand and walk for long periods.

Physical Requirements

• Ability to carry trays, plates, and beverages safely.
• Ability to lift up to 25 lbs occasionally.

Work Environment

• Fast-paced restaurant, hotel, or hospitality setting.
• Direct interaction with customers and team members.