Description

• The Waiter / Waitress is responsible for delivering excellent customer service by taking orders accurately, serving food and drinks promptly, maintaining a clean service area, and ensuring guests have a pleasant dining experience.
• This role represents the brand’s warmth, professionalism, and service culture.

Key Responsibilities
Customer Service & Order Taking:

• Welcome guests warmly and present menus professionally.
• Take orders accurately and input them into the POS system.
• Provide menu knowledge, make recommendations, and answer customer questions.
• Serve food and drinks promptly and correctly.

Brand Representation:

• Maintain a clean, neat, and professional appearance at all times.
• Uphold the brand’s service standards—friendly, respectful, and attentive.
• Handle customer concerns politely and escalate when necessary.

Dining Area Management:

• Set up tables, chairs, and the dining area before opening.
• Ensure tables are clean, properly set, and ready for the next guest.
• Clear tables promptly and ensure quick turnover.
• Maintain cleanliness of service stations, cutlery, and trays.

Order Accuracy & Communication:

• Confirm all orders before serving.
• Communicate clearly with kitchen and bar teams.
• Ensure all modifications or allergies are properly passed to the kitchen.

Cash Handling & POS:

• Process payments via POS (cash, card, transfer) accurately.
• Issue receipts and handle cash responsibly.
• Report any discrepancies immediately.

Hygiene & Safety:

• Follow all food safety and hygiene standards.
• Ensure trays, cutlery, and glassware are sanitized.
• Adhere to all company safety procedures.

Team Support:

• Assist colleagues during peak hours.
• Participate in daily briefings and trainings.
• Uphold teamwork and support FOH/BOH where needed.