About the Role

We are seeking a detail-oriented and customer-focused Visa Processing Specialist to join our team. The successful candidate will be responsible for managing visa applications, advising clients, liaising with embassies/consulates, and ensuring seamless processing while delivering excellent customer service.

Key Responsibilities:

• Assist Clients in filling out online application
• Liaise with embassies, consulates, and immigration offices
• Schedule biometric and interview appointments for clients.
• Track visa statuses and follow up with embassies or consulates when necessary.
• Handle visa reapplication, appeal, or refusal response support.
• Provide one-on-one consultations with students or parents about overseas education options.
• Assist clients in selecting the right course, school, and country based on their profile and preferences.
• Support students with school applications, documentation, SOP writing, and correspondence with institutions.
• Guide clients through the student visa process for countries like Canada, UK, USA, Australia, and more.
• Conduct pre-departure briefings and support post-visa travel planning.
• Proactively update/ advise registered Clients on evolving Immigration laws and processes.
• Oversee coaching and advisory services to Clients in preparation for application appointments.
• Build and maintain strong customer relationships and follow up to ensure repeat business.

Requirements:

• Minimum of 2-4 years above experience in visa/tour packaging, travel, or immigration services.
• Visa Processing & Documentation and Strong knowledge of visa categories
• Travel Insurance & Itinerary Planning
• Flight & Hotel Reservations (for Visa Purposes) Client Relationship Management
• SSCE or OND qualification
• Proficiency in at least one GDS platform (e.g., Amadeus, Sabre).
• Certification from an accredited Aviation School or Travel and Tourism College is an added advantage.
• Female candidates preferred for gender balance.
• Must be between 25 and 30 years of age.
• Must reside in Ikeja, Maryland, Ketu and Ogba
• Proficiency in Microsoft Office and strong IT/digital literacy required.

What We Offer:

• Competitive salary
• Growth opportunities in a dynamic travel & tourism organization.
• Professional working environment with global exposure.