Job Overview

• We are seeking a dynamic, results-driven Training Operations Manager to facilitate training and manage the training outfit of the Organisation.
• This individual will play a key role in delivering world-class training services to external clients, that sells our IT solutions, particularly to banking, financial and other sectors, while also overseeing the day-to-day operations of our training center.Â
• The ideal candidate is a proactive strategist, an exceptional communicator, an excellent facilitator and a hands-on leader who thrives in a fast-paced, client-focused environment.

Key Responsibilities
Client Training and Support:

• Design, implement, and manage training programs tailored to client needs, particularly within the banking, financial services, and corporate sectors.
• Facilitate training sessions that foster knowledge retention and effective use of IT applications.
• Collect and analyze feedback to continually enhance training quality and effectiveness.
• Customize training materials to align with client objectives and learning outcomes.

Marketing and Business Development:

• Develop marketing strategies to promote the company training facilities and services to potential client.
• Identify and engage potential clients, including financial institutions and corporate organizations.
• Prepare and deliver persuasive proposals and presentations to secure training engagements.
• Build strong, lasting relationships with decision-makers and stakeholders to foster repeat business and referrals.

Operational Management:

• Oversee the full spectrum of training center operations, including scheduling, budgeting, staffing, and facilities management.
• Monitor and report on key performance indicators, ensuring alignment with company goals and training excellence.
• Manage and update the training curriculum in response to evolving market needs and technological advancements.
• Coordinate with internal departments such as product, sales, and support teams to ensure a seamless training experience.

Qualifications and Skills

• Bachelor’s Degree in Business Administration, Education, IT, or related field (Master’s degree is a plus).
• Minimum of 5 years experience as a training facilitator
• Demonstrated success in managing training programs within the financial or IT sectors.
• Excellent communication, presentation, and interpersonal skills.
• Proven track record of lead generation, proposal writing, and securing client contracts.
• Strategic thinker with strong operational and organizational management abilities.
• Proficiency with learning management systems (LMS), MS Office, and relevant training tools.