Job Description

• The Ticketing Reservation Officer is responsible for managing all aspects of travel bookings, including flight and hotel reservations, ticket issuance, tour packaging customer relationship management and business development.
• This role ensures that all travel arrangements are efficiently handled in line with company policies and industry regulations, while delivering exceptional customer service.

Responsibilities

• Book and issue flight tickets using GDS platforms (e.g., Amadeus, Sabre).
• Handle changes, cancellations, and refunds with accuracy and efficiency.
• Provide expert travel and tour advice and package on routes, fares, and travel requirements.
• Liaise with airlines, visa agents, and other travel vendors to ensure seamless service delivery.
• Maintain accurate travel records, prepare itineraries, and generate reports as needed.
• Ensure high levels of customer satisfaction through professional service and proactive support.
• Process visa applications and tour packages with strong knowledge of multi-country visa procedures.
• Design and deliver memorable travel experiences tailored to client needs.
• Build and manage strong client relationships to drive customer loyalty.

Requirements

• Minimum of 3+ years’ experience in reservations, ticketing and business development.
• Minimum of OND qualification.
• Proficiency in GDS platforms (Amadeus, Sabre, etc.).
• Excellent communication skills and keen attention to detail.
• Strong customer service skills and business development.
• Female preferable for gender balance
• Aged between 25 – 30 years.
• Must reside in Ikeja or its environs.

Salary

• N150,000 Monthly.