ABOUT THE ROLE

• The Territory Sales Executive is responsible for managing and growing relationships with Classic Merchants in an assigned territory. The role focuses on merchant acquisition, retention, satisfaction, transaction growth, and ensuring that Doroki’s value proposition is well delivered. The TSE supports senior managers in executing account strategies while maintaining strong engagement with merchants, aggregators, and other partners in the ecosystem.

PRIMARY RESPONSIBILITIES

Achievement of commercial targets set for the territory

• A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.

Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory

• Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
• Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
• Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
• Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.

Representing Paga in the assigned territory

• Verify agent outlet before account is created.
• Conduct agent knowledge assessment within 4 weeks, after the agent is trained.
• Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
• Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.

KEY COMPETENCIES

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree from an accredited university or college
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service