Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Answering customers’ phone calls professionally and responding to customer inquiries and complaints.
• Use our CRM system(Zoho) to update records and monitor sales pipelines.
• Follow communication scripts when handling different topics.
• Raise tickets for all issue-related calls and messages (WhatsApp, Slack and our other social media platforms)
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell and cross-sell products when they arise.
• Meet and exceed personal/team qualitative and quantitative targets.
• Making sales or recommendations for products or services that may better suit client needs.
• Close sales expeditiously via phone calls and other platforms.
• Develop long-term relationships and ensure high customer satisfaction.

Requirements

• HND / BSc in any field.
• At least 2 years proven Telesales or Call Center experience (retail experience is an added advantage)
• Must be computer savvy and proficient in the use of CRM software like Zoho, etc.
• Ability to work well in a team and independently.
• Excellent verbal & listening communication.
• Strong sales skills and a clear customer focus.
• Data-driven mindset for decision-making.

Remuneration

• Salary: N100,000 – N140,000 monthly.
• Other Benefits:HMO + Feeding + Pension + 13th Month + Sales Commission etc.